Assistant Manager- Partnership Operations
Job Description
About Us:
Network International is the largest Financial Technology company in the Middle East and Africa. Payments is our core business where we provide services in more than 50 countries UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc.Our core customers are businesses at every scale and segment, though recently we have been growing in the direct-to-consumer card segment as well.
Our EVP:
At Network International, every second counts. As a leader in the fast-paced world of financial services, we thrive on innovation, agility, and the relentless pursuit of excellence. We recognize industry trends, the dual nature of technological advancements, and the scarcity of top talent.This is why we prioritize investing in our people. Here, you'll work alongside industry experts to solve complex problems and leverage cutting-edge technology to stay ahead of the competition. We offer a culture where your skills are valued, your growth is prioritized, and your achievements are recognizedbecause winning isn't just our goal; it's our standard.
As Head of Sales, you will be responsible for leading and managing the sales team, developing and executing sales strategies, driving revenue growth, building and maintaining client relationships, and staying updated on industry trends and market developments.
About the role:
The Assistant Manager Partnership Operations will play a key role in identifying, sourcing, and managing partnerships in the domains of loyalty and card benefits. This includes understanding issuer and scheme requirements, building strategic alliances, and overseeing end-to-end program execution.
The ideal candidate will bring a strong track record in negotiating and managing partnerships end to end within the loyalty and payment card ecosystem. They must be highly collaborative, customer-centric, and strategic, with a structured and disciplined approach to execution.
This role also involves leading implementation efforts, contributing to UX design, managing rollouts and monitoring the program performance. The candidate should be comfortable engaging in technical discussions with internal stakeholders and external partners to define business requirements and co-create benefit fulfilment solutions.
Additionally, the Assistant Manager will support in planning, coordination, and execution of strategic initiatives within the Partnerships teamensuring timely delivery, stakeholder alignment, and operational excellence across all workstreams.
Responsibilities:
- Identify, evaluate, and onboard new partners in the loyalty and card benefits ecosystem.
- Lead negotiations and manage contractual discussions with partners to secure mutually beneficial terms.
- Collaborate with internal stakeholders (e.g., legal, finance, product, UX) to ensure seamless implementation and rollout of benefits.
- Translate business needs into clear technical and operational requirements for internal and external teams.
- Support project planning, execution, and tracking across multiple initiatives within the Partnerships team.
- Monitor program performance and partner SLAs, and recommend optimizations based on data insights.
- Prepare high-quality presentations, reports, and documentation for internal reviews and external partner engagements.
- Maintain accurate records of project progress, risks, and dependencies using tools like Excel, PowerPoint, and Word.
Qualifications:
- Core Tools: Proficiency in Microsoft Excel (pivot tables, lookups, dashboards), PowerPoint (executive presentations), and Word (structured documentation).
- Data Orientation: Ability to work with data for decision-making; familiarity with Power BI or similar tools is a strong advantage.
- Negotiation: Strong negotiation and relationship management skills with a focus on long-term value creation.
- Project Management: Organized, detail-oriented, and capable of managing multiple workstreams simultaneously.
- Communication: Excellent verbal and written communication skills; able to convey complex ideas clearly to diverse audiences.
- Collaboration: Team player with a proactive mindset and the ability to work across departments and with external stakeholders.
- 35 years of experience in partnerships, business development, or project management, preferably in financial services, fintech, or loyalty programs.
- Demonstrated success in negotiating and managing partnerships, especially in the context of card benefits or customer engagement platforms.
- Experience working cross-functionally with technical and non-technical teams