Operations Manager

Job Description

Role Overview

We are seeking a dynamic, guest-centric Operations Manager to lead the day-to-day operations of Rise Padel Club and drive growth across memberships, events, coaching programs, and ancillary revenue streams.

This role combines sports operations, hospitality leadership, and commercial strategy, with a strong focus on exceptional member experience, operational excellence, and community building.

The ideal candidate brings hands-on leadership experience in sports, hospitality, or leisure environments, a passion for padel, and a proven ability to scale operations while delivering memorable guest experiences.

Key Responsibilities

• Oversee daily club operations to ensure a safe, seamless, and premium member experience
• Develop, implement, and continuously improve SOPs across reception, courts, events, pro shop, maintenance, and administration
• Manage booking platforms, POS systems, CRM, membership databases, and analytics tools
• Lead digital initiatives to enhance online booking, communication, and data insights
• Coordinate with the in-house F&B partner for smooth day-to-day operations
• Monitor and improve KPIs including court utilization, sales, member satisfaction, and retention
• Ensure high standards of cleanliness, facility maintenance, and court care
• Manage vendor and supplier relationships, including regular court maintenance

• Recruit, onboard, train, and develop a high-performing, guest-focused team
• Create efficient staff schedules for peak hours, leagues, clinics, and events
• Ensure compliance with UAE labor laws while managing labor costs
• Implement performance management, coaching, and retention strategies

• Design and execute strategies to grow memberships, court bookings, coaching, events, and retail/F&B revenue
• Lead pricing, promotions, membership tiers, and seasonal campaigns
• Analyze market trends, competitors, and member feedback to strengthen positioning
• Collaborate with marketing teams to drive brand awareness and member acquisition

• Plan and execute a diverse calendar of leagues, tournaments, clinics, social events, corporate activations, and family days
• Manage event budgets, logistics, registrations, and on-site execution
• Build partnerships with sponsors, schools, universities, corporates, and local businesses
• Foster a strong padel community across all skill levels, including youth and grassroots initiatives
• Implement referral, loyalty, and ambassador programs to boost engagement

• Manage supplier relationships, contracts, and procurement
• Oversee inventory for pro shop, F&B, and maintenance supplies
• Supervise administrative processes, IT systems, CRM platforms (e.g., Matchpoint, Playtomic), and reporting

• Act as a brand ambassador for Rise Padel Club in the Dubai padel ecosystem
• Build strong relationships with coaches, academies, clubs, associations, and corporate partners
• Represent the club at events, tournaments, and media engagements

• 5+ years of operations management experience in sports, hospitality, fitness, or leisure facilities
• Strong leadership experience in staff management, scheduling, budgeting, and vendor control
• Proven ability to deliver exceptional guest experiences
• Excellent communication, negotiation, and stakeholder management skills
• Proficiency with POS, CRM, booking platforms, and MS Office / Google Workspace
• Comfortable working evenings, weekends, and event schedules
• Solid understanding of basic financials, budgeting, and revenue growth
• Fluent in English (Arabic or additional languages are a plus)

• Bachelor's degree in Business, Sports Management, Hospitality, or Event Management
• Experience managing tournaments, leagues, or large-scale events in the UAE/GCC
• Knowledge of padel development, coaching pathways, and equipment in the Middle East
• Familiarity with Dubai hospitality and service excellence standards

• Leadership & team development
• Strategic planning & commercial mindset
• Guest-centric service excellence
• Financial accountability
• Project & event management
• Strong communication & relationship building
• Data-driven decision making

• Competitive salary aligned with Dubai market standards
• Performance-based incentives & bonuses
• Comprehensive health insurance
• Residence visa provided
• Annual leave & public holidays
• Staff perks including free/discounted court access and merchandise

• On-site role at Rise Padel Club, Al Quoz
• Fast-paced, dynamic environment with high member interaction
• Occasional travel within Dubai for partnerships and events