Receptionist and Sales Associate
Rebalance Dubai
Job Description
About Rebalance
Rebalance is a premium pilates, yoga and wellness Women Only community studio. Our team is passionate, warm, and community-focused, and were looking for a high-energy, upbeat Sales & Client Experience Executive to join us on this journey.
Role Overview
We are seeking a motivated and upbeat Receptionist and Sales Associate who thrives in a dynamic wellness environment. You will be responsible for customer service and smooth customer journey, generating and converting leads, managing client inquiries, and maintaining high standards of service and retention.You will play a key role in shaping each client&aposs first and lasting impression of Rebalance.
Key Responsibilities- Greet and welcome clients warmly with a professional and friendly attitude
- Manage bookings, cancellations, and schedule changes efficiently
- Promote and sell memberships, class packs, private packages, and studio products
- Engage with clients to understand goals and recommend suitable class and membership options
- Process payments and manage new registrations, renewals, and client records in the booking system
- Achieve weekly/monthly sales targets and maintain accurate sales records
- Handle all client inquiries (walk-ins, phone, WhatsApp, email, DMs) with clarity, warmth, and efficiency
- Convert leads into bookings and sales; follow up to boost retention and re-engagement
- Maintain a clean, organized, and welcoming reception and studio environment
- Support all in-studio admin: check-ins, CRM updates, towel/stock levels, cleanliness
- Assist with studio events, promotions, and client engagement activities
- Collaborate with the marketing team on campaigns, feedback collection, and testimonials
- Be proactive during challenges, events, and campaigns, offering solutions and motivation
- Share insights and feedback to enhance client experience and studio performance
- Be the face of Rebalance: approachable, motivating, and client-focused
- Proven sales experience with a track record of meeting targets (wellness/fitness industry is a plus)
- Excellent communication, negotiation, and persuasion skills
- Highly organized, confident, and upbeat with the ability to multitask and work under pressure
- Strong admin and tech skills (CRM, scheduling tools, WhatsApp Business, etc.)
- Must be on own visa (freelance/spouse/family)
- Must be available to work split shift: mornings & evenings If not li
- ving in Dubai Production City, must have own car and valid UAE drivers license
- Passionate about health, wellness, and delivering top-tier customer care
- A vibrant, supportive, and inspiring studio environment
- Basic Salary of AED 3,500, sales commissions and performance-based bonuses
- Complimentary classes and wellness perks
- Growth opportunities within a female-led, expanding wellness brand
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