IT Administrator (Retail Operations)

Job Description

We are looking for an experienced IT Administrator to support our retail IT operations across hypermarket outlets.

If you have strong hands-on experience in POS environments, ERP integration, network security, and multi-branch retail infrastructure, we would like to hear from you.

Role Overview

The IT Administrator will be responsible for managing retail IT infrastructure, ensuring POS uptime, maintaining ERP integration, securing networks, and overseeing system continuity across operations.

• Manage IT infrastructure (servers, desktops, LAN/WAN, Wi-Fi).
• Oversee POS systems across retail outlets and ensure maximum uptime.
• Support and maintain ERP system integration with POS and inventory modules.
• Configure and manage firewall, VPN, and network security.
• Administer Active Directory, domain management, and user access controls.
• Maintain and manage biometric attendance system.
• Coordinate with IT vendors and manage AMCs/SLA performance.
• Supervise IT support staff and provide hands-on technical support.
• Ensure data backup, disaster recovery planning, and IT security compliance.

• 5–8 years of IT experience, including minimum 2 years in a supervisory role.
• Retail / Hypermarket / FMCG environment experience preferred.
• Experience managing multi-branch operations and high-volume POS environments.

• Windows Server & Active Directory
• Networking (TCP/IP, VLAN, VPN, DNS, DHCP)
• Firewall management (FortiGate / Sophos / Cisco or similar)
• Retail POS systems
• Retail ERP systems
• Microsoft 365 administration
• Biometric systems management
• Backup & recovery solutions
• Basic SQL knowledge

• Microsoft Certification (MCSA / MCSE or equivalent)
• CCNA / Network+
• ITIL (preferred)

• Opportunity to lead IT operations in a growing retail environment
• Exposure to large-scale retail infrastructure
• Collaborative and performance-driven work culture

Interested candidates may apply directly via LinkedIn

Only shortlisted candidates will be contacted.