Business Analyst / Process Analyst (Automotive Experience)
Job Description
Upstream are partnering with a multinational business with their search for a Business Analyst / Business Process Analyst to join their automotive division on a permanent basis. This role requires someone who has worked within the Automotive industry and has solid understanding of various automotive operation flow including sales, after-sales, spare parts, warranty, and vehicle logistics.- Knowledge of dealership workflows and customer lifecycle.
Based in Dubai, you will be working with their Automation team that are looking to implement a new Sales ERP system across their brands in Iraq & Libya. Please note that the role is based in Dubai however travel to these locations is essential.Please only apply if you are willing to travel to Iraq & Libya on a frequent basis to implement this project.
What you will be doing:
Translate business needs into technical requirements, ensuring alignment between stakeholders and development teams.
Gather, analyse, and document functional and non-functional requirements clearly, minimizing project scope creep.
Identify inefficiencies and recommend improvements using techniques like process modelling and gap analysis.
Clarifying objectives and continuously validating requirements, they reduce project risks and enhance delivery outcomes.
Support UAT (User Acceptance Testing) and ensure the solution meets the business objectives and user expectations.
Liaise with dealership teams (sales, service, parts, finance) to gather current- state processes.
- Define future-state needs aligned with DMS capabilities.
- Use workshops, interviews, and observation techniques.
Identify integration needs (ERP, CRM, Finance, OEM platforms). - Define interface specifications and data exchange requirements.
Assist in preparing SOPs, training materials, and user guides. - Conduct user training and onboarding sessions. - Gather user feedback post-go-live.
Experience/Qualifications
Degree qualified
Must have 5 8 years experience in a Business Analyst/Process Analyst role.
Experience within the automotive industry is essential for this, candidates without this experience will not be considered.
Experience working for an OEM or Dealer is preferred.
Must demonstrate experience in implementing ERP projects and preparing SOPs, training materials and User Acceptance Testing.
Must be willing to travel to Iraq & Libya frequently, this is non-negotiable.
Salary & Benefits
Salary AED 23,500 per month (non-negotiable)
Single Status Visa & Private Medical for self only.
Yearly Bonus (to be discussed during screening)
Up to 10 days a month remote working upon successful completion of probation period.- No family benefits provided.
Interested candidates can apply via this post or contact us at [Confidential Information]