Assistant Manager - HC Operations
Job description / Role
Employment: Full Time
Objective:
The assistant manager - HC operations is responsible for managing day-to-day human capital operational activities across the employee lifecycle including onboarding, benefits administration, HR records management, offboarding, and payroll coordination.The role ensures compliance with policies and statutory requirements while supporting continuous process improvements to enhance employee experience and operational efficiency.
Key responsibility:
HC operations management- Manage and oversee end-to-end employee lifecycle processes - onboarding, employee records, benefits enrollment, visa/work permit processing, and offboarding.
- Ensure timely and accurate execution of all operational activities in compliance with internal policies, SOPs, and labor regulations.
- Act as a primary point of contact for escalations related to employee onboarding, benefits, HRIS updates, and offboarding matters.
- Coordinate the onboarding journey for new hires including document verification, offer/contract issuance, visa coordination (if applicable), and induction scheduling.
- Collaborate with HC tech, admin, government relations (PROs), and business teams to ensure a seamless onboarding experience.
- Manage employee insurance enrollment, renewals, claims support, and benefit-related queries in liaison with insurance providers.
- Track visa/work permit processing and renewals, ensuring adherence to legal timelines and requirements.
- Ensure accurate and timely updates of employee information in HRMS and personnel files.
- Conduct regular audits of digital and physical records to ensure data accuracy, confidentiality, and compliance.
- Support organizational structure updates, reporting hierarchies, and master employee database management.
- Manage offboarding formalities including clearance, exit interviews, documentation, and final settlement inputs in coordination with payroll and finance.
- Ensure that offboarding processes are conducted fairly, timely, and in alignment with company standards.
- Consolidate and validate payroll inputs such as new joiners, exits, compensation changes, attendance records, and deductions before submission to payroll.
- Assist in addressing payroll discrepancies raised by employees, ensuring timely resolutions.
- Monitor operational compliance with statutory laws and company policies across HC processes.
- Identify process improvement opportunities and assist in updating SOPs, workflows, and operational guidelines.
- Support internal audits and implement corrective actions for any identified gaps.
- Work closely with internal teams including business HR, HC COEs (centers of excellence), admin, finance, and government relations for smooth HR operations.
- Actively participate in HC operations projects and initiatives to drive efficiency and service excellence.
Desired experience:
- Bachelor's or master's degree in human resources, business administration, or related field.
- 5+ years of progressive experience in HR operations, with at least 2 years in a managerial capacity.
- In-depth knowledge of HR processes, benefits, labor laws, payroll operations, and visa formalities.
- Excellent communication and stakeholder management abilities.
About the Company
The Apparel Group is a global fashion and lifestyle brand conglomerate residing on the crossroads of a modern economy - Dubai, UAE. The mercurial growth in the last 17 years has been by acquiring a host of world class fashion labels from around the world - Nine West, Tommy Hilfiger, Kenneth Cole, Aldo & Tim Hortons just to name a few.
Today the group caters to thousands of eager shoppers through its over 1530 stores, 75 International brands and employing 12,000 multi cultural staff in over 4 continents. Apparel believes in turning dreams in to reality and we give everyone - our customers, our stakeholders, our employees - an equal opportunity to do so.
Apparel group has carved its strong presence not only in the UAE, Kuwait, Qatar, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Poland, Singapore, Jordan, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines.
Apply Now