Front Desk Staff - Dubai
Job Description
THE LAB STUDIOS | Embrace The Energy
WE&aposRE HIRING!
Front Desk & Administration
About Us
WHERE SCIENCE MEETS SWEAT.
STRENGTH | SYCLE | SWEAT | SCULPT
We are a cutting-edge fitness studio equipped with 4 specialised studios, designed to help you achieve your fitness goals, no matter where you&aposre starting from. Our energy is contagious and with our unwavering dedication to success, we&aposre charging ahead to make a difference and create a force for positive change.
Whether you&aposre a seasoned athlete,ete or a newcomer to the fitness world, we&aposve got something for you. Our approach is disruptive, we don&apost subscribe to a one-size-fits-all approach or any narrow definition of success.
THE LAB STUDIOS is a thriving ecosystem where you&aposre free to explore, challenge yourself, and unleash your full potential.
We recognise that fitness is about more than just the physical. We take a holistic approach that helps individuals build confidence, mental resilience, healthy habits and social connections. We believe that building connections and creating a sense of community is just as important as achieving fitness goals.We strive to create an inclusive and welcoming environment where everyone feels safe, supported and encouraged.
JOB DESCRIPTION
We are looking for outgoing, enthusiastic and charismatic members to join THE LAB team!
As part of the Front Desk team, you are usually the first point of contact a client will have, either in studio, on the phone or via email. This being said, first impressions go a long way in our industry so it&aposs extremely important that we portray ourselves in the best possible way right from the get go by being welcoming, friendly, informative and professional.Customer service is key and this is something we believe in strongly here at The Lab, going above and beyond to make sure a client has everything they need is where we set ourselves apart from other brands and establishments.
Job responsibilities include but are not limited to:
- Provide an exceptional customer service experience to all members, non-members and users of the facility
- Enrolling new members and assisting current members via telephone, email and instudio with their queries
- Providing facility tour / walk through for all new members and providing information on concepts, class types, amenities and cafe
- Providing information on membership / package options, studio policies, promotions and/or special events
- Manage and maintain CRM system, ensuring accurate records
- Generate feedback reports to address areas of improvement and enhance overall studio experience
- Cross checking classes and updating booking system for cancellations / no shows
- Taking a responsible attitude towards maintaining the premises and facilities of the THE LAB
- Recording accurate records of all queries, complaints, lost property and repairs and ensuring information is delegated to, and resolved by, the relevant department
- Maintaining product knowledge and provide information on cafe and retail items
- Taking payments via cash or card and recording in a timely manner
- Accurately reporting daily sales, attendance, inventory, client feedback and other relevant documentation
- Effectively communicating between coworkers and management
- Experience in customer service***
- Demonstrate excellent communication skills***
- Strong customer service skills
- Flexible with shift times, days off and working hours
- Excellent time management
- Availability for six shifts and one day off
- Friendly, outgoing personality and enjoy social interaction
- Exhibits enthusiasm for the concepts and for the job
- Must be a patient, courteous, able to show empathy
- Cooperative manner with an optimistic attitude
- Ability to prioritise and work within a fast-paced environment
- Work as a cohesive team with all staff members to ensure efficiency
- Maintain a professional appearance and behaviour
INFORMATION
Location | Burj Views, Downtown Dubai, UAE
Instagram | @thelabstudios.uae
Website | www.thelabstudios.com