Relationship Manager

Job Description

Job Overview

This job promotes the automotive leasing services and meets or exceeds sales targets.

• Execute sales targets as set out in the Sales plan to drive growth in Leasing and F&I.
• Maintain and strengthen relationships with clients, ensuring a high level of satisfaction and addressing client needs effectively.
• Act as the primary point of contact for client inquiries, responding promptly and resolving any issues to foster trust and long term relationships.
• Proactively identify opportunities to enhance client relationships through tailored solutions and value added services.
• Oversee and facilitate the client onboarding process, ensuring a seamless transition and a thorough understanding of client specific requirements and Leasing and F&I solutions.
• Educate clients on service offerings and other resources available to them.
• Conduct regular check-ins and reviews with clients to assess satisfaction and address evolving needs, updating service plans accordingly.
• Contribute to market penetration strategies by conducting analyses of customer needs, competition, and leasing trends.
• Evaluate client financial data, providing recommendations based on comprehensive analysis and ensuring alignment with their goals.
• Work closely with the team to ensure recommendations are compliant with regulations and in line with best practices.
• Work closely with internal and marketing teams to execute campaigns and materials targeting clients.
• Manage client documentation ensuring all records are accurate, up-to-date, and meet regulatory standards.
• Collaborate with internal teams to manage transactions and maintain transparent, client-specific records.
• Prepare detailed reports and present data and analyses to aid informed decisions.
• Stay updated on trends, including alternative leasing models and solutions.
• Uphold company values throughout business practices and utilise sound judgment in decision making.
• Any other additional duties as may be required by management based on needs of the business

• Minimum of 3-5 years of experience in client relationship management with a focus on delivering exceptional client service and building long term relationships.
• Proven experience in sales, preferably in the automotive or leasing industry
• A relevant Bachelor's degree in business, marketing, or a related field.

Interested applicants may submit their CVs to [Confidential Information]