Business Excellence - Assistant Manager

Job Description

Job Location: Sharjah, UAE

Job Overview:

The role involves utilizing process improvement disciplines and tools, performing process diagnostics, engaging with stakeholders, facilitating problem-framing exercises, and delivering executive-level presentations.

Key Responsibilities:

• Oversee BPM documentation projects across Albatha Group
• Support the development and prioritization of business improvement initiatives to continuously improve processes, productivity, eliminate waste, and innovate
• Enhance the business's proficiency in process improvement disciplines and tools (e.g., Process Mining, Lean Six Sigma) to achieve high-quality business and customer results
• Identify improvement opportunities by analyzing process performance, variation, conformance, bottlenecks, pain points, and root causes
• Engage with stakeholders and assess pain points to prioritize improvement activities based on authentic relationships with business stakeholders and customers
• Facilitate problem-framing exercises for complex business challenges, involving senior stakeholders in discussions, creating, and testing hypotheses, and summarizing complex analyses
• Assist decision-makers in identifying strategic levers and making informed decisions
• Use problem-solving techniques like what if analysis and scenario modeling to create simulation data or process models
• Deliver executive-level presentations with clear links to financial data, performance measures, and business levers
• Develop detailed plans for monitoring the benefits obtained from process improvements, tracking and reporting key metrics, and keeping stakeholders informed through Steer Co forums and other channels

Qualifications/Requirements:

• Approximately 6–10 years of relevant experience in business excellence and process improvement. Experience in both local and international sectors is preferred
• Strong Project Management Skills
• Relevant qualification and/or bachelor's degree in business administration, information systems, finance, or a related field
• Relevant work experience may also be considered
• Proficiency in Business Process Model and Notation (BPMN), particularly with SAP Signavio
• Experience in business improvement methodologies such as BPM, Continuous Improvement, Lean Six Sigma, and Enterprise Risk Management (ERM)
• Proven track record of successfully supporting and leading transformation/improvement projects across multiple functions
• Understanding of Process Mining concepts
• Understanding of Knowledge Management concepts
• Strong collaboration and innovation skills
• Natural problem solver with the ability to envision new possibilities for stakeholders
• Honest and considerate towards colleagues