[ref. b08452301] Store Manager

Job description / Role

Retail

Position objective:

This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.

Key responsibility:

Financial:

• To drive the store team to achieve the store target and store KPIs.
• To ensure store shrinkage is less than 0.2% of the cost of sale.

Process:

• To conduct regular financial and stock audits.
• To regularly update, track, and communicate the store dashboard.
• To maintain the VM standards in the store.
• To maintain the employee records (leave management, passport, performance and conduct history, roster management).
• Oversee day-to-day store operations, including opening and closing procedures.
• Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
• Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
• Implement and enforce company policies and procedures to ensure compliance.
• Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
• Develop and implement action plans based on performance metrics to drive results.
• Maintain the back store operation and replenishment of the merchandise.
• Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.
• Recruit, train, and develop a high-performing sales team.
• Monitor and manage store expenses, budgets, and financial goals.

Customer:

• To drive the store team to achieve club apparel, NPS, and DSES goals.
• To maintain a relationship with the mall management.
• To effectively communicate with the office back-end team regarding store-related activities.
• Address customer inquiries and concerns promptly, striving to exceed customer expectations.
• To manage people in regards to performance and conduct of store employees.

Learning:

• To constantly upgrade the skills of self and team and create a pipeline of future store managers.
• Identify the learning gaps of the team and create a process to address the same.
• Conduct training sessions for new hires and ongoing product knowledge sessions for the team.

Desired experience:

A bachelor's degree in business administration, retail management, or a related field is often preferred.

About the Company

The Apparel Group is a global fashion and lifestyle brand conglomerate residing on the crossroads of a modern economy - Dubai, UAE. The mercurial growth in the last 17 years has been by acquiring a host of world class fashion labels from around the world - Nine West, Tommy Hilfiger, Kenneth Cole, Aldo & Tim Hortons just to name a few.

Today the group caters to thousands of eager shoppers through its over 1530 stores, 75 International brands and employing 12,000 multi cultural staff in over 4 continents. Apparel believes in turning dreams in to reality and we give everyone - our customers, our stakeholders, our employees - an equal opportunity to do so.

Apparel group has carved its strong presence not only in the UAE, Kuwait, Qatar, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Poland, Singapore, Jordan, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines.

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