Assistant Manager - Breakfast

Job description / Role

Employment: Full Time

About the role

Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the worldu2019s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

The Assistant Breakfast Manager reports to the Restaurant Manager.

As an Assistant Breakfast Manager, you will be responsible for the following duties:

• Support the Breakfast Manager in all operational, administrative, and financial tasks, including supervising shifts, managing reservations, and ensuring compliance with policies and standards.
• Oversee daily outlet operations, taking full charge in the manageru2019s absence while maintaining a clean, well-maintained, and guest-ready environment.
• Collaborate with kitchen and service teams, monitor service quality and guest feedback, and ensure menus, POS systems, and grooming standards are accurate and up to date.
• Assist in staffing functions such as preparing rosters, monitoring leave, training team members, and handling disciplinary actions in line with company procedures.
• Actively engage with guests to ensure satisfaction, address complaints, and create memorable experiences, especially for VIPs, by promoting a culture of excellence and attention to detail.
• Contribute to strategic planning by supporting promotional activities, observing industry trends and competitors, and participating in meetings to drive continuous improvement.

• High school qualification is required; a degree or diploma in hospitality, hotel, or business management is preferred.
• Minimum 3 yearsu2019 experience as an Assistant Restaurant Manager in a luxury hotel or high-end independent restaurant.
• International work experience in at least two regions (Asia, Europe, North America), with preference for Middle East exposure and restaurant pre-opening experience.
• Strong customer service orientation with the ability to understand guest expectations and effectively lead and motivate the team.
• Good knowledge of HACCP, competent in MS Office, and skilled in effective communication across all organisational levels.
• Strong training abilities, with excellent English communication skills; proficiency in Arabic or other languages is an added advantage.

• Learning & development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, itu2019s important to take time off. As a member of the MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & colleague wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague comfort and convenience. Benefit from comfortable accommodation, duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive salary and benefits. We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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Company Industry: Travel, Hotel & Tourism

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