Billing and Accounts Receivable Coordinator

Job Description

The ideal candidate will play a key role in ensuring timely and accurate billing, maintaining strong customer communication, and supporting overall finance and customer service operations.

Key Responsibilities:

Billing & Invoicing:

• Prepare and issue accurate invoices for products and services in a timely manner
• Process credit notes, debit notes, refunds, and invoice adjustments
• Generate proforma invoices and customer statements
• Maintain and update customer account records and billing databases
• Monitor invoice status, outstanding balances, and payment timelines
• Respond to customer billing inquiries and resolve invoice-related discrepancies
• Coordinate with internal departments to ensure smooth billing operations
• Prepare periodic billing, aging, and receivables reports
• Ensure compliance with internal controls and company procedures
• Support monthly and quarterly billing targets while working within tight deadlines
• Accounts Receivable Support
• Follow up with customers regarding outstanding payments and overdue balances
• Coordinate with operations and commercial teams to resolve invoicing issues
• Assist with customer account reconciliations and balance confirmations
• Review customer payment trends and support credit monitoring activities
• Participate in receivables review meetings and collection follow-ups
• Assist in improving cash flow through effective receivables management
• Customer Service & Administration
• Maintain professional communication with customers through email, phone, and in-person interactions
• Handle customer concerns efficiently while maintaining strong service standards
• Support new customer account setup and verification processes
• Contribute ideas for improving billing workflows and customer service processes
• Assist during internal and external audits when required
• Support additional sales administration or finance-related activities as assigned

Accounts Receivable Support:

• Follow up with customers regarding outstanding payments and overdue balances
• Coordinate with operations and commercial teams to resolve invoicing issues
• Assist with customer account reconciliations and balance confirmations
• Review customer payment trends and support credit monitoring activities
• Participate in receivables review meetings and collection follow-ups
• Assist in improving cash flow through effective receivables management
• Customer Service & Administration
• Maintain professional communication with customers through email, phone, and in-person interactions
• Handle customer concerns efficiently while maintaining strong service standards
• Support new customer account setup and verification processes
• Contribute ideas for improving billing workflows and customer service processes
• Assist during internal and external audits when required
• Support additional sales administration or finance-related activities as assigned

Requirements & Skills:

• Preferably Bachelor's degree in Accounting, Finance, Business Administration, Management, or related field
• 4 to 6 years of experience in billing, invoicing, accounts receivable, or customer service operations
• Experience working with ERP systems; Oracle experience will be an advantage
• Strong proficiency in Microsoft Excel and financial reporting tools
• Good understanding of invoicing processes, receivables management, and account reconciliations
• Strong communication and interpersonal skills
• High attention to detail and accuracy
• Good organizational and time management abilities
• Ability to manage multiple priorities and work under pressure
• Problem-solving mindset with a customer-focused approach
• Comfortable handling financial and numerical data
• Team player with good coordination skills across departments
• Professional communication skills in English