Workshop Supervisor
Job Description
About us:
Legend Holding Group is a diversified enterprise headquartered in Dubai, operating across the Middle east and African region. With a strong focus on sustainability and innovation, the group manages a growing portfolio of companies in automotive, trading, energy, Travel and Tourism and mobility services.
Rooted in Loyalty, Excellence, and Progress, we lead with innovation and technology to seamlessly connect the physical and digital worlds.
Our goal is to become a leader in intelligent, data-driven solutions because Together We Grow.
Job Summary
Responsible for supervising workshop operations, ensuring repair quality, and maintaining workflow efficiency. Leads technicians and service advisors, enforces safety standards, manages resources, and ensures timely delivery of motorbikes and customer satisfaction.
Key Responsibilities- Oversee daily workshop operations and ensure smooth workflow.
- Assign jobs to technicians and monitor repair quality and timelines.
- Ensure adherence to safety, cleanliness, and standard operating procedures.
- Maintain parts and tool inventory in coordination with stores.
- Supervise vehicle reception, inspection, and final delivery.
- Support aftersales operations (warranty claims, quality reports).
- Guide and train service advisors and technicians.
- Coordinate with management for workload planning and productivity.
- Handle customer escalations related to workshop or service quality.
- Perform any other related duties assigned by the line manager.
- Diploma or higher in Mechanical / Automotive Engineering or related field.
- 35 years of experience in a two-wheeler or automotive service environment.
- Strong technical and communication skills.
- Proficiency in MS Excel or workshop tracking tools.
- English proficiency, Arabic or Hindi is an advantage.