E-Tailers Coordinator
Dubai
Provide solutions and satisfactory customer service to the clients
- Handle and process all orders/requests/returns coming from our e-store and our partnered e-tailors
- Ensure stock accuracy on our e-store and on our partners e-stores and update them on daily basis
- Coordinate with the other deps on delivery, stock availability and production
- Provide a weekly report related to products performance, suggested solutions to enhance sales and conversions
- Establish and maintain a constantly updated client database in a format that is compatible with the CRM software
- Audit our e-store functionality and performance on daily basis from landing page to checkout and payment
- Audit our partnered e-tailors’ stores on weekly basis to ensure that our products are all live
- To attend all training provided by our partnered e-tailors
- Handle the visual merchandise on our e-store
- Work closely with the warehouse coordinator on orders and returns processes on daily basis
- Arrange for product creation (product details, images etc.) on our e-store and our partnered e-tailors
- Arrange for product shoots on seasonal basis with our partnered e-tailors
- Monthly accounts’ and clients’ statements reconciliation with the accounting dep
- Place orders for production purposes based on pre-set priority list and follow up on the production status to ensure timely readiness of goods
- Communicate projected delivery dates to clients in coordination with logistics, production, and international sales
- Track and monitor orders status (production, logistics, etc.) & prepare and update tracking reports to e shared with the team
- Handle clients inquiries and attend to their complaints, handle them swiftly and professionally and escalate as and when needed.
MillerKnollDubai
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Job description / Role
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Goal of this role
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