Business Application Support

Job description / Role

Employment: Full Time

• Act as the first point of contact for technical and functional support of business applications (e.g., LMS, Front, Formstack, Smartsheet, Adobe, Lucid, SharePoint, Power Platform).
• Handle support requests via phone and email in a courteous and timely manner.
• Record user information, issue details, troubleshooting steps, and resolution actions.
• Perform remote diagnostics and resolve software-related issues.
• Escalate unresolved problems to vendors or developers when necessary.
• Collaborate with other teams to understand workflows and suggest system improvements.
• Participate in testing and deployment of new features and application updates.
• Conduct regular system audits for performance, security, and compliance.
• Maintain documentation including user guides, FAQs, and support procedures.
• Follow up with users to confirm issue resolution and satisfaction.
• Support various desktop software (Microsoft Office, Adobe, anti-virus, VPNs, browsers, email clients, GDS software, etc.).
• Occasionally support general help desk issues outside of business applications.
• Be available for extended hours or on-call rotations as required.

• Associate's degree in MIS/CIS or equivalent experience.
• At least 5 years of experience in end-user support within a business environment.
• Hands-on experience with Microsoft technologies and business applications; Mac OS support is a plus.
• Familiarity with ITSM tools and ticketing systems.
• Strong troubleshooting and research skills.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Strong interpersonal and problem-solving abilities.
• Highly motivated, detail-oriented, and capable of prioritizing tasks.
• Willingness to travel occasionally and work on a flexible schedule.

Company Industry: Audit & Accountancy

Apply Now