Senior Manager – Strategic Accounts Management (Commercial Insurance)
Carter Murray Abu Dhabi
Job Description
Carter Murray is partnering with a leading regional insurance provider to appoint a Senior Manager Strategic Accounts Management, based in Abu Dhabi.
This is a high-impact leadership role focused on managing strategic relationships across the commercial insurance portfolio. Youll act as the primary relationship owner for key corporate clients, driving retention, growth, and satisfaction through tailored solutions and proactive service delivery.
Key Responsibilities:
- Lead strategic account planning and execution across commercial lines including property, liability, marine, and engineering.
- Design and implement cross-sell and upsell campaigns to maximize revenue opportunities.
- Serve as the voice of the client in internal process improvement initiatives.
- Provide underwriting support and collaborate with claims, operations, and business development teams.
- Monitor client interactions, resolve issues, and ensure service excellence.
- Develop performance standards and lead reporting aligned with international benchmarks.
- Build and maintain strong relationships with brokers, intermediaries, and service providers.
- Drive continuous improvement and innovation in strategic account practices.
Requirements:
- Proven experience in commercial insurance, strategic account management, or underwriting.
- 1015 years of relevant experience, ideally within the GCC region.
- Bachelors degree in a related field.
- Preferred certifications: Dip CII, ACII, AIS, AU, or FIII.
- Full professional proficiency in English and Arabic.
- Strong leadership, client engagement, and performance management skill
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