Restaurant Manager

Job Description

Job Location: Can be placed anywhere.

JOB PURPOSE:

To manage a Restaurant on a profitable basis, consistently serving quality food with fast, courteous service in clean and pleasant surroundings.

KEY ACCOUNTABILITIES:

Job Specific Accountabilities

• Achieve sales &profit target –manage P&L to required budgets.
• Maintain & improve QSC standards ensuring profitability, sales growth & other agreed goals.
• Ensure that security measures & policies relating to cash stock & assets are implemented effectively with regard to sales.
• Develop projections of controllable items.

• Ensure that all management & staff are trained to the required franchise standard.
• Motivation & development of staff & managers in line with business objectives.
• Provide training & development plans for all & ensure they are completed.
• Conduct management and staff appraisals.
• Conduct regular staff &management meetings.
• Delegate key tasks to management team to maximize their potential & identify potential in staff members and develop accordingly.

• Implement Local Restaurant Marketing plan.
• Ensures to provide best quality service and customer care by all staff consistently as per the standard.
• Ensures that all staff knows how to greet and manage traffic, offer assistance, collect payments and bid farewell to customers.
• Delivery of products meeting the quality, the service& the cleanliness standards required.

• Ensures strict compliance with Company's HSE rules and regulations regarding fire, safety and

• Ensuring that appropriate people standards are achieved within Human Resources guidelines.
• Achieve the necessary staffing and scheduling of restaurant to accomplish restaurant goals and

• Analyze cost controls and sales trends by monitoring month end reports and statements.

• Monitors sales projections and budgets versus actual sales.
• Implements approved sales building programs.
• Remain fully informed on market trends and inform the management on best market practices.
• Recommends local store marketing plans to resolve sales shortfalls.
• Maintains continuity with current media messages and restaurant marketing efforts.
• Implements approved Birthday Parties programs.

• Implement training, motivation and retention programs at all levels in restaurant.
• Ensure all training and development standards are met at the store level.
• Utilizes crew growth ladder so that restaurant operates with certified positions.
• Monitors crew training practices.
• Develops managers through use of personal development plans.
• Works with managers to provide monthly development objectives.
• Personal performance is exemplary of all policies and procedures.
• Communicates specific performance standards on a timely basis.
• Observes performance and provides consistent feedback.
• Utilizes effective performance review techniques.
• Ensure proper performance review documentation is established through an effective monitoring system.
• Maintain restaurant building and equipment in a condition that ensures customer service and customer image goals are met.
• Handle customer complaints.

Maintain operations to Franchise Standards:

• Ensures that current standards, including acceptance of raw product are understood and communicated to all restaurant management.
• Ensures that all production systems, time and temperature standards are current and followed.
• Communicates service standards on performance, appearance and atmosphere.
• Communicates and monitors standards for cleanliness, sanitation and safety.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:

• High School Certificate/ Diploma
• Diploma in Hotel and Catering Management would be an added advantage.

• Minimum 3 years experience within QSR environment of which 1 year in management role.
• Personal Effectiveness / Interaction – Leadership, influence and communication, conflict resolution, teamwork
• Results Orientation / Execution – problem solving, decision making, planning, performance

• Business / Technical Excellence – strong business acumen, specialized knowledge,

• Ethics and integrity