Senior Accountant - Group Revenue and Customer Services

Job description / Role

Employment: Full Time

Job description

As a senior accountant you will support processes necessary to manage the different major units within the finance departments of EK revenue services, group accounts payable services, group payroll services, group financial reporting assurance and taxation (GFR A&T) and master management, group revenue & customer services, and regional finance office.

The focus areas of the major units comprise analysing the risks and internal controls as applicable for revenue, credit cards, indirect taxes and master management, supplier and employee disbursements in a business unit, identifying solutions, mitigating risk, accuracy, and integrity in financial accounting through a process of GL review/reconciliation complying with group policies and procedures, revenue/yield reporting, commercial systems, facilitate tax compliance, service delivery to internal and external customers, reviewing key processes and recommending measures as required to enhance efficiency and drive optimization of unit costs.

To be closely involved with other areas of the business (e.g. passenger services, other areas of the finance department) in projects as appropriate, to improve the effectiveness of the customer services function for both internal and external customers.

In this role, you will:

• Perform periodic process reviews/risk assessment techniques, identify system/process-related discrepancies/limitations/revenue leakages, handle qualitative analysis, and compile data for KPIs, and analytical reports required by senior management.
• Maintain reconciliation standards through regular review of reconciliation functions and internal controls. Review all reconciliation nominals and follow-up for open items with an aim towards closure of the same within the stipulated timeline. Identify high variances in the nominals and investigate causes of the same and liaise with stakeholders for resolutions and corrective action.
• Explore opportunities and collaborate and coordinate with the finance teams and relevant stakeholders for process improvements, system enhancements, automation and escalate anomalies and provide recommendations to the senior management.
• Assist auditors in coordination with the finance controller and handle queries with reference to quality controls, quality reports, and procedures.
• Liaise with various stakeholders to resolve discrepancies regarding agreements/circulars/reconciliation to ensure relevant information is interpreted and updated accurately for continuity, clarity, and completeness.
• Analyse the data generated using trends/comparative analysis/industry data and escalate meaningful observations that are causing yield dilution or revenue leakage etc. to concerned stakeholders for appropriate corrective action.
• Manage, motivate, and develop the team into a cohesive working unit, maximize team accuracy and productivity so that respective team deliverables are completed in the most cost-effective way and as per the set KPIs.
• Perform user acceptance testing for finance products to ensure system requirements are met.

Specific to revenue invoicing services

• Supervise and monitor the end-to-end processing and accounting function of EK engineering and other head office billings, through business-specific systems, to ensure different streams of revenue, income, and receivables are accurately recognized, established, and accounted for in a timely efficient, and cost-effective manner. Ensure that the ISO standard procedures and controls are effectively and consistently implemented in the daily routine processes delivered by staff.
• Review and authorize the financial documents prepared for accounting, charges not billed, incorrect invoices, etc., through vetting of supporting documents such as charge notes or information received from the business, to ensure the accuracy and completeness of financial documents.

• Manage the revenue protection process for the dnata line of businesses by verifying the billings as compared to the contracts and highlight/resolve discrepancies by collaborating with business lines. Supervise and monitor the end-to-end processing and accounting function for revenue-related transactions for diverse businesses, through business-specific systems, to ensure different streams of revenue, income, receivables, and payables are accurately recognized, established, and accounted in a timely efficient, and cost-effective manner. Ensure that the ISO standard procedures and controls are effectively and consistently implemented in the daily routine processes delivered by staff.
• Effectively coordinate the flow of various revenue and other financial documents from various sources. Ensure timely receipts of documents and onward dispatch to customers. Plan and organize timely RIS archiving of documents and destruction/recycling initiatives as per the document retention policy. Maintain an up-to-date database of RIS archives. Organize timely document copy retrievals as per customer requirements.
• Manage dnata account receivable fortnightly & monthly closing activity by fostering a close working relationship with the various stakeholders and ensuring complete processing as per agreed timelines. Support businesses in their decision-making process by providing effective MIS reports and analyses through data transparency and understanding their needs and requirements.
• Maintain reconciliation standards through regular review of reconciliation functions and internal controls. Review all reconciliation nominals and follow-up for open items with an aim towards closure of the same within the stipulated timeline. Identify high variances in the nominals and investigate causes of the same and liaise with stakeholders for resolutions and corrective action.
• Explore opportunities and collaborate and coordinate with the finance teams and relevant stakeholders for process improvements, system enhancements, automation and escalate anomalies and provide recommendations to the senior management.
• Assist auditors in coordination with the finance controller and handle queries with reference to quality controls, quality reports, and procedures.
• Liaise with various stakeholders to resolve discrepancies regarding agreements and reconciliation to ensure relevant information is interpreted and updated accurately for continuity, clarity, and completeness.

• Plan & ensure refund evaluation and payments to customers are as per the applicable form of payment and in line with the refund policy & procedures as per agreed SLA, adhering to various global and local regulations.
• Conduct various internal controls and quality checks to minimize revenue loss and manage recovery process with the acquirers, customers etc. for recovery of excess refund pay-out.
• Ensure evaluation, billing, invoicing, system challenges are flagged, tracked, and resolved on a timely basis to meet agreed SLA.
• Monitor and respond to escalations related to delay in refund evaluation/payments from dnata LOB and support with resolutions incorporating corrective measures to avoid recurrence.
• Monitor internal & external refund mailboxes (including refund support request) to ensure customer expectations/escalations are promptly managed, prioritising legal and premium member grievances.
• Support team lead with analytical/compliance data requirements for key business decisions, compliance reporting and escalations.

Qualifications & experience

To be considered for the role, you must meet the below requirements:

• Degree in finance or accounting related preferred.
• Experience in finance & insurance, or accounts.
• 5+ years experience in finance and/or accounting in a supervisory capacity.

You'll have an edge if you have:

• Knowledge/skills: Ability to analyse and review in detail accounting statements and reports.
• High level of computer literacy and good knowledge of office automation software like Word, Excel, MS Access, and PowerPoint.
• Critical thinker with good investigative and analytical skills.

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.

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