Technician | Al-Futtaim Automotive | FAMCO
Job description / Role
Employment: Full Time
About Al-Futtaim Group
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
We are looking for a skilled technician to inspect, diagnose, and repair vehicles using advanced diagnostic tools in line with Toyota Motor Corporation standards. This role is key to delivering a high-quality Fix It Right (FIR) process and enhancing customer satisfaction and retention through efficient, high-standard automotive service.
What you will do- Accurately diagnose vehicle issues using electronic tools and repair manuals.
- Perform general repairs, periodic maintenance, AGR (Advanced General Repair), and accessories fitment.
- Achieve workshop targets in productivity, sold hours, and utilization.
- Ensure 100% compliance with the Fix It Right process and 5S/Health & Safety procedures.
- Complete and maintain quality reporting through Electronic Vehicle Checks (EVC).
- Maintain high Net Promoter Scores through excellent customer-facing service.
- Document technical cases and submit AGR reports.
- Follow OEM quality and process standards without supervision.
- Strong manual, mechanical, and computer diagnostic skills.
- Ability to interpret technical documents, repair manuals, and wiring diagrams.
- High attention to detail with a strong focus on quality and compliance.
- Good communication skills and a problem-solving mindset.
- Self-motivated with the ability to work independently and within diverse teams.
- Capable of producing technical reports and following Kaizen/continuous improvement principles.
About the team
You will be part of a high-performing, multicultural team within the Toyota service network. The team works collaboratively with a strong focus on quality, efficiency, and exceeding customer expectations in a fast-paced, target-driven environment.
What equips you for the role- Diploma or technical certification (ITI NCVT or ITC).
- Toyota Certified Technician (mandatory).
- Diagnostic Master Technician certification from an Automotive Academy (preferred).
- 5-7 years of experience as a Diagnostic Technician in a retail automotive setting.
- Valid UAE driving license.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors.Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region.Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario.The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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