Operations Coordinator

Join Our Growing Pet Services Team!

We’re a fast-growing pet services company offering boarding, daycare, grooming, and training. We’re looking for a hands-on Operations Coordinator to be physically present on-site and help ensure smooth day-to-day operations.

Key Responsibilities:

• Oversee dog check-ins and check-outs, ensuring accurate handover of each dog’s health and care requirements to the team.
• Communicate feeding routines, medications, and special care instructions to the appropriate staff.
• Monitor the wellbeing of dogs on-site, flag any concerns, and guide the Customer Support team to communicate with pet parents.
• Track food consumption, manage restocking, and coordinate with the Admin team to ensure payments are up to date.
• Schedule and oversee vet visits, ensuring timely updates are shared with clients via the Customer Support team.
• Keep an eye on van schedules for transport and mobile grooming, proactively manage any delays, and update the support team.
• Monitor and replenish inventory for all service areas and liaise with suppliers when restocking is needed.
• Handle client concerns and complaints with professionalism, empathy, and a problem-solving mindset.
• Stay calm under pressure and juggle multiple tasks efficiently in a fast-paced, dynamic environment.