Lobby Admin Ambassador - Temporary Contract
ManpowerGroup Middle East Dubai
Job description / Role
Employment: Full Time
The first contact for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression. The individual(s) will assist the Front of House Team to ensure a consistent and smooth link with the rest of the team.They will also be multi-skilled to meet the wide and varied requirement of the role.
Job Responsibilities:
- Ensure that all visitors are greeted courteously, ensure Security Clearance is checked by the Lobby Ambassadors
- Ensure that identification badges and information on site safety and emergency procedures are issued to all visitor’s
- Ensure that all visitors are registered in VMS
- Provision of Reception services between the hours of 08.30 and 17.30 hrs
- Provide a prompt, efficient and polite response to both visitors and internal customers either face to face, via the telephone and e-mail communication
- Notify hosts of visitors’ arrival and where guests not collected, make follow up calls.
- Actively assist to ensure compliance of the Reception SLA’s
- Assist with admin and FM duties as directed by the Facilities Manager
- Ensure that Reception image is kept up to standard and in line with Cisco Standards document.
- Administer the bookings for meeting rooms
- Manage all conference rooms, boardrooms, meeting rooms
- Prepare daily room booking information for Front of House Team
- Phone relevant staff member at the end of each day to confirm their booking for next day
- To be competent and confident in the use of relevant Microsoft Office applications
- Carry out any adhoc duties as directed by the FC
- Issue the incoming post and distribute. Frank outgoing mail and record post details. Ensure franking machine is in credit and liaise with supplier
- Communicate FM issues to the building users, via e-mail
- Communicate via email and phone to employees and non employees request and query
- To undertake general team administration duties for the Facilities Management operation as directed
- Be fully conversant with the reporting procedures for any non-conformance / incident in relation to H&S and first aid
- Must know where the fire exits and Assembly Points are located and ensure access to and availability of them is kept clear at all times
- Handle Work orders in Corrigo system by raising Work order request on behalf of employees
- Check and monitor all Corrigo work orders in a daily basis
- Responsible to close the assigned WO in a timely manner
- Handle SBM tool for temporary badge issuance to employees
- Assist and help Logistic in receiving small shipment items
- Assist employees for outbound courier (documents only)
- Responsible to check the CWA upon vendors arrival if the vendor works/service is during working hours
- Assist Mobility team to issue a sim card and mobile phone to employees
- Assist employees on Catering request for office training & events
- Assist employees to order Business cards to the respective vendor
Requirements:
- Any degree/diploma or certificate
- Reception / Switchboard Training provided by H/O
- Telephone etiquette
- Computer Literate
- Customer Service
- Pro Active
- IT Skills Microsoft Office
- Customer Service orientation
- Leadership skills
- English Speaking
- Experience of FM in a corporate environment.
- Operational experience of working to EH&S and Quality Systems.
About the Company
We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.
ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.
ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions.Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.
Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:
- IT & Telecommunications
- Engineering & Construction, Oil & Gas
- Banking, Finance & Legal
- Sales & Business Development
- Marketing, Public Relations & Communications
- Human Resources & Training
- Customer & Support Services (Secretarial and Administrative)
- Operational, Supply Chain & Logistics
- Executive Recruitment
- Emiratization Solutions
- Recruitment Program Outsourcing Solutions
- Managed Service Provider Solutions
- Talent Based Outsourcing Solutions
- Outsourced Staffing Solutions
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