Retail Sales Associate

Job Description

Who We Are

We help to create icons. We help to build marvels. Our products feature in some of the most iconic buildings in the world.

RAK Ceramics is one of the largest ceramics brands globally, specializing in ceramic and gres porcelain wall and floor tiles, sanitaryware, faucets, and tableware. Headquartered in the United Arab Emirates, we serve clients in over 150 countries through operational hubs in Europe, the Middle East and North Africa, Asia, North & South America, and Australia.

With over 12,000 employees from 40+ nationalities, we are a truly global and diverse organization. RAK Ceramics is publicly listed on the Abu Dhabi Securities Exchange (ADX) and the Dhaka Stock Exchange.

The Role

We are looking for a Sales Associate to join our Retail team in the UAE. This role will be responsible for delivering an exceptional showroom experience to customers through a personalized, solution-based sales approach while supporting the company's vision of being a leader in the industry.

The Sales Associate will play a key role in driving individual and store sales performance by building strong customer relationships, promoting products effectively, and ensuring a seamless customer journey.

• Greet and engage customers in the showroom, advising them on products and solutions based on their needs
• Showcase products and help customers discover how they can transform their living spaces
• Build and maintain accurate customer information using CRM systems while managing relationships, opportunities, and follow-ups
• Act as a product and customer solutions expert among peers
• Gather, analyze, and share customer feedback to improve the overall customer experience
• Coordinate closely with the Quality team to resolve customer complaints and ensure timely closure
• Influence internal and external stakeholders to ensure a smooth customer journey
• Stay updated on products, initiatives, and promotions to effectively support customer interactions
• Ensure compliance with store policies, procedures, cash handling, safety, and security standards
• Promote upselling and cross-selling opportunities based on customer requirements
• Monitor inventory levels and ensure products are properly displayed on the sales floor
• Support visual merchandising activities and assist team members when required
• Maintain flexibility with work schedules based on business needs

What We Are Looking For

Some of the key competencies required for the role include:

• Ability to work effectively with people across different levels within a large organization
• Strong organizational and process management skills with the ability to prioritize tasks
• Customer-focused mindset with strong problem-solving abilities
• Ability to manage customer requests and maintain composure under pressure
• Familiarity with CRM systems and customer relationship management practices

• Excellent communication and active listening skills
• Strong persuasion and selling capabilities
• Customer service-oriented mindset
• Strong interpersonal and relationship management skills
• Self-motivated and target-driven attitude

• Diploma or relevant certification; bachelor's degree is an advantage
• 1–3 years of sales experience, preferably within retail or customer-facing environments
• Experience in the ceramics or building materials industry would be an advantage
• Fluency in English is required; multilingual candidates are preferred
• Willingness to work flexible schedules based on business requirements

RAK Ceramics is an Equal Opportunity Employer.

We do not discriminate on the basis of race, colour, religion, gender, nationality, disability, age, or marital status.