Associate Client Engagement / Account Manager – IT & Software Delivery

Job Description

Location:

Hybrid United Arab Emirates (UAE)

Candidate must be based in the UAE and available for in-person client meetings as needed.

Experience Required

7 to 10 Years

About The Role

You will play a key role in requirement gathering, project alignment, and supporting pre-sales and delivery functions.

Key Responsibilities

• Serve as the key liaison for assigned clients, building and maintaining long-term relationships.
• Understand client business needs and align technology solutions accordingly.
• Conduct regular client meetings and ensure high satisfaction and retention.
• Identify opportunities for upselling and cross-selling services.

• Lead client discussions to gather, document, and validate business and technical requirements.
• Translate requirements into actionable tasks for development, design, QA, and PM teams.
• Work closely with internal stakeholders to ensure clarity and alignment on deliverables, timelines, and scope.
• Help prioritize tasks based on business impact and client expectations.

• Assist in preparing proposals, pitch decks, and responses to RFPs/RFIs.
• Collaborate with sales and solution architects to develop tailored service offerings.
• Participate in presentations and solution walkthroughs with clients.

• Monitor project status, escalate risks or delays, and ensure alignment with client expectations.
• Support the project team in tracking milestones and deliverables.
• Report project health, KPIs, and account performance to leadership.

• 710 years of experience in client engagement, account management, business analysis, or project coordination in the IT services or software development domain.
• Solid understanding of software development life cycle (SDLC) and agile delivery processes.
• Strong skills in requirement gathering, documentation, and stakeholder communication.
• Ability to liaise between technical and non-technical stakeholders.
• Familiarity with project management tools like Jira, Trello, Asana, etc.
• Excellent verbal and written communication skills.
• Experience in the UAE or GCC region is preferred.
• Bachelor&aposs degree in IT, Computer Science, Business, or a related field.

• Experience with CRM and collaboration tools (e.g., Salesforce, HubSpot, Confluence).
• Exposure to cloud-based or enterprise software solutions.
• Background in business analysis, functional consulting, or technical pre-sales is a plus.

• Competitive salary
• Flexible hybrid work model
• A collaborative, technology-driven environment
• Exposure to cutting-edge digital transformation projects across industries