Client Service Representative (Tagalog & English Speaking) - Dubai
Sliver Smith Business Solutions Dubai
Job Description
Company: Silver Smith Business SolutionsLocation: Dubai, UAE
Position Type: Full-Time
About Us
Silver Smith Business Solutions is a leading business support and typing center in Dubai. We help expatriates and entrepreneurs with business setup, visa applications, labor cards, document attestation, and certified translationsworking closely with UAE government portals such as DET, GDRFA, MoHRE, and MOFAIC.Our mission is to deliver smooth, client-focused services while ensuring compliance and efficiency for startups, investors, and professionals in the UAE.
Role Overview
We are seeking a Client Service Representative fluent in Tagalog and English to join our growing team. In this role, you will support clients through their business setup and immigration journey, from choosing the right structure to completing visa and document requirements.You will also assist with government portal submissions and ensure accuracy and compliance with UAE regulations.
Key Responsibilities- Guide clients on UAE business structures (LLC, Free Zone, Sole Proprietorship).
- Experience with Amer, Tas-Heel, Dubai Immigration, Dubai, MoHRE, GDRFA
- Assist with visa applications (Investor, Employment, Golden Visa), Emirates ID, and residency processes.
- Support with document preparation, attestation, and certified translations.
- Submit applications through UAE portals (MoHRE, GDRFA, Amer, Tasheel, etc.).
- Provide clear client communication in both Tagalog and English.
- Maintain accuracy in reviewing documents and submissions.
- Contribute to service growth by recommending bundled solutions.
- Languages: Fluent in Tagalog and English (spoken & written). Arabic is a plus.
- Education: Bachelors degree preferred; diploma with relevant experience considered.
- Experience:
- 12 years in customer service, admin, or PRO roles in the UAE.
- Typing center or government services experience is an advantage.
- Skills: Strong organizational and communication skills; attention to detail; familiar with Microsoft Office and UAE government portals.
- Training: PRO certification or willingness to complete training is a plus.
- Competitive base salary with performance-based incentives.
- UAE employment visa and labor card sponsorship.
- Health insurance and statutory leave (as per UAE labor law).
- Training and development opportunities.
- Supportive and multicultural team environment.
Nord Anglia EducationDubai
to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years.
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