Senior Non-Motor Claims Manager

Job Description

Who we are

GIG Group reported consolidated assets of US$ 4.01 billion and $84 million net profit for the year 2024. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.

GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.

We are obsessed with customer feedback and continuously evolving to become the region's digital insurer of reference, committed to running our operations in a responsible, sustainable way.

Job purpose:

The Senior Non-Motor Claims Manager is responsible for leading and managing the Non-Motor Claims team based in Dubai, overseeing Property, Engineering & Construction, Marine, Liability, Financial Lines claims. The role also provides technical support to the Bahrain Fast Claims Team handling Home, PA, Travel, and Workers Compensation claims

Key Responsibilities:

• Lead, mentor, and manage the Non-Motor Claims team, ensuring high performance, strong technical capability, and adherence to governance standards.
• Exercise final decision-making authority on complex, high-value, or sensitive claims, ensuring sound judgment and alignment with company guidelines.
• Oversee end‑to‑end Technical Claims Management for Property, Engineering & Construction, Marine, Liability and Financial Lines LOBs.
• Provide strategic technical oversight and direction to the Fast Claims Team in Bahrain to ensure consistency, quality, and compliance across regions.
• Build, manage, and strengthen relationships with key external stakeholders including brokers, legal firms, loss adjusters, surveyors, and investigators.
• Collaborate proactively with Underwriting, Reinsurance, Finance, and Legal teams to support portfolio performance, loss ratio improvement, and risk mitigation.
• Lead and drive recovery strategies (e.g., salvage, subrogation) to improve claims cost management and financial outcomes.
• Ensure the claims function comply with regulatory frameworks, audit requirements, and internal governance standards.

Operational & Technical Responsibilities:

• Ensure proper and timely reserving across all claim LOBs, maintaining accuracy, financial control, and alignment with actuarial requirements.
• Monitor operational discipline and compliance within the claims handling process, identifying gaps and implementing corrective actions.
• Support the team in handling complex claims by providing expert guidance, validation, and escalation management.
• Maintain consistent documentation quality, including accurate claim file updates, communication logs, and reporting.
• Facilitate seamless communication with customers and intermediaries to support service excellence and enhance customer satisfaction.
• Oversee provider performance (loss adjusters, legal firms, investigators) to ensure quality service, timely outputs, and cost efficiency.
• Assist in preparing and reviewing management reports, analyses, dashboards, and insights related to claims trends and portfolio behaviour.

Essential Requirements:

• Bachelor's degree in a relevant field such as Law, Insurance, or a related discipline
• Min 15 years experience in handling Property, Casualty, Engineering, Construction, Marine and Liability claims
• Knowledge of the insurance industry, policies and regulations related to Non-Motor claims
• Effective communication skills for interacting with policyholders, providers, and internal stakeholders.
• Ability to negotiate complex settlements with claimants or legal representatives.
• Deep knowledge of legal principles related to insurance claims, including relevant laws, regulations, and legal precedents