[ref. f32663900] Operations Manager
Capital Ambulance UAE Abu Dhabi
Job Description
Capital Ambulance is a leading Pre-Hospital Care Provider in the UAE, delivering expert emergency and non-emergency medical services to government and private sector clients. With a strong emphasis on clinical excellence, regulatory compliance, and rapid response, Capital Ambulance plays a critical role in patient care before hospital arrival.Our mission is to provide safe, reliable, and high-quality care at every stage of the emergency care.
The Operations Manager plays a central role in overseeing and optimizing the delivery of pre-hospital care services across all client contracts. Working in close coordination with the Clinical Directorate and senior leadership team, the Operations Manager ensures consistent service delivery, compliance with regulatory standards (including CICPA), and high-quality patient outcomes.This role is vital in leading healthcare professionals, managing operational performance, and supporting strategic goals.
Operational Leadership:
- Oversee daily operations of emergency and non-emergency ambulance services, ensuring efficient deployment and resource utilization.
Regulatory Compliance & Quality Assurance:
- Ensure adherence to CICPA, DOH, and MOH regulations; support clinical audits and maintain accurate operational records.
Team Management:
- Lead, mentor, and manage a multidisciplinary team; oversee onboarding and staff performance.
Client Coordination:
- Serve as the operational point of contact for clients; ensure service delivery meets KPIs and contractual obligations.
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