Skincare Therapist
Position based in The Dubai Mall.
Your role @ Chanel:
Reporting to the Boutique Manager, you will be part of the sales team within our Beauty Boutique (make-up, fragrances and skincare), and you will contribute to engage our clients by creating a unique and memorable experience.
Your main responsibilities are:
To Embody Chanel Values and DNA- Share solid knowledge of the brand, its heritage and know-how with clients as well as the team
- Co-create stories with and for clients, share the brand culture and blend it with the clients’ personal story
- Nourish a beauty culture, constantly follow latest trends and be pro-active in self-learning
- Be a brand ambassador by respecting grooming guidelines at all time
- Create a tailor-made experience, offer personalized solutions and ensure excellence in client service in accordance with Chanel’s rituals and standards
- Ensure clients are welcomed in a high level manner in order to create a strong relationship with them and ensure brand loyalty
- Develop cross-selling among all categories in the boutique
- Handle clients service complaints and requests effectively and according to guidelines
- Build your own client data base and work on clienteling along with your Manager
- Embrace digital shopping trends and are keen to play an active role in delivering a seamless omni-channel experience for clients
- Support and coach the team by sharing your extensive knowledge in skincare
- Animate the skincare cabin by providing skincare consultations and treatments
- Ensure skincare stocks are effectively managed (inventory, order…)
- Give recommendations (action plans, animations, new ideas…) to constantly enhance and boost the skincare category
- Shares best practices with the team to offer skincare during the selling ceremony and develop cross-selling among all categories
- Be aware of the latest trends in skincare (competitors, technologies & innovations, digital…)
- Ensure the Boutique is perfectly well maintained in respect to the VM guidelines
- Understand and participate in the operation of the Boutique and provide your Manager with appropriate reports
- Collaborate with others and contribute to build the success of the Boutique by achieving sales targets and KPIs
What you will bring:
You are passionate about the field of Beauty and have a strong understanding of client experience. Your excellent interpersonal, communication skills and sense of initiative, along with a strong intercultural approach will be a real asset to succeed in this position.
Requirements:
You are a fully trained Beauty Therapist with 5 years of experience within a luxury spa and salon environment. You have strong expertise with facials treatment and client experience.
Fluency in English is a must, Arabic would be an advantage.