SPA Assistant Manager

Job Description

We are seeking an experienced SPA Assistant Manager with 2 years of experience in luxury spa or five-star hospitality environments to oversee spa operations within our premium residential community. The ideal candidate will ensure exceptional wellness experiences aligned with high-end real estate brand standards and elite clientele expectations.

Key Responsibilities:

• Assist in managing day-to-day spa operations
• Ensure cleanliness, hygiene, and safety standards are maintained
• Monitor booking schedules and optimize appointment flow

• Deliver high-quality guest service and handle client inquiries
• Resolve customer complaints professionally and efficiently
• Ensure a welcoming and relaxing environment for all guests

• Supervise and support therapists and front desk staff
• Assist in staff training, scheduling, and performance monitoring
• Maintain team motivation and productivity

• Promote spa services, packages, and retail products
• Support achieving monthly sales targets
• Upsell treatments and recommend products to clients

• Assist in inventory management and stock control
• Handle basic reporting, cash handling, and daily sales records
• Support marketing activities and promotions

Requirements:

• Proven experience in spa, wellness, or hospitality industry
• Strong leadership and communication skills
• Customer-focused with problem-solving ability
• Knowledge of spa treatments and products
• Ability to work flexible hours, including weekends

Preferred Qualifications:

• Diploma or certification in Hospitality, Spa Management, or related field
• Experience in luxury spa or wellness center