Store Supervisor / Senior Sales Executive

Job Description

The role also involves maintaining strong relationships with customers, offering expert guidance on luxury timepieces, and ensuring store targets are met.

Key Responsibilities:

Sales Leadership & Target Achievement:

• Meet and exceed sales targets for the store, with a strong focus on high value watches and premium collections.
• Implement effective sales strategies to enhance both individual and team performance.
• Utilize in-depth knowledge of luxury watches to assist customers in making informed purchasing decisions.

Customer Service Excellence:

• Deliver world-class customer service tailored to the luxury watch market, ensuring that customers feel valued and receive personalized service.
• Provide expert advice and guidance to customers regarding the technical aspects, history, and uniqueness of different watch brands.
• Resolve customer inquiries and complaints efficiently, ensuring a positive experience in-store.

Team Supervision & Training:

• Supervise and motivate the sales team to consistently perform at a high level.
• Train staff on the features, benefits, and selling points of various watch collections, as well as luxury sales techniques.
• Organize regular product knowledge sessions and ensure the team is up to date on new arrivals, watch trends, and industry news.

Inventory Management:

• Oversee the inventory of luxury watches, ensuring accurate stock levels and preventing discrepancies.
• Coordinate with suppliers to manage the supply chain and ensure timely delivery of products.
• Conduct regular stock audits, manage product displays, and ensure proper rotation of high-end products.

Visual Merchandising:

• Ensure the store's visual presentation aligns with the brand's high standards, creating an inviting atmosphere that highlights luxury watches.
• Ensure all displays are properly maintained, featuring the latest watch models, seasonal promotions, and exclusive collections.

Operational Efficiency:

• Oversee the store's daily operations, ensuring smooth workflows, operational effectiveness, and that the store adheres to company policies.
• Monitor store expenses, aiming to achieve profitability while keeping costs in check.
• Ensure the store environment maintains safety, cleanliness, and high aesthetic standards.

Reporting & Documentation:

• Provide regular reports on sales performance, customer feedback, inventory status, and other key metrics to the management team.
• Maintain accurate records of transactions, customer preferences, and sales data.

Requirements:

Qualifications & Requirements:

• Previous experience in luxury retail, preferably in watches or high-end products.
• Proven track record in sales, preferably in the luxury watch industry or related field.
• Excellent customer service skills with the ability to engage with high-net-worth individuals.
• Strong communication skills with the ability to explain complex product details in an easy-to-understand manner.
• Leadership experience with the ability to inspire and develop a team.
• In-depth knowledge of luxury watch brands, craftsmanship, and features.
• Excellent organizational skills and the ability to multitask in a fast-paced environment.
• High school diploma or equivalent; a degree in Business, Retail Management, or related field is a plus.

Preferred Skills:

• Passion for watches and the luxury industry.
• Experience in managing high-value inventory and making recommendations on stocking.
• Ability to create and maintain strong customer relationships and loyalty.
• Familiarity with POS systems and retail management software.