Director of Catering and Events

Job Description

Job Purpose

The Catering & Events team should operate as the primary point of contact for contracted events and should liaise with other operating departments on the group behalf

Essential Duties

• Manage the cost-effective and efficient operation of the department within budget
• Work with Sales Force System to track client preferences for repeat guests and groups
• Collaborate with Sales and Quarterly gifting program for key clients
• Draft Meeting & Events user guide for clients laying out general P&P, fees, etc (can be added as amendment to sales contracts)
• Draft departmental policies & procedures
• Ensure the department runs according to established operating procedures
• Monitor overall quality of event spaces by submitting needed orders and requests for maintenance and upkeep
• Establish processes for the department role responsibilities involving billing, housing, event order management and hotel logistics
• Develop annual plans and budget for area maintenance
• Continuously improve health and safety standards
• Accept any other duties and responsibilities assigned by the VP of Planning & Strategy

• Draft group resume template for property-wide communication
• Work with Hotel teams to establish group distribution emails for communications
• Initialize best practices across common group requests (group arrivals, luggage handling fees, room drops, meal vouchers, etc.) written P&P confirmed with each department in advance of opening
• Set standards of communication via group resume and how it impacts each operational team establish expectations of who will review and action items in resume
• Establish in-person meetings to review upcoming groups and key action items
• Develop precon template and protocol to welcome in-house groups
• Create post con template for review of group post event

• Deliver high quality products and services to every guest
• Identify and anticipate customers needs and expectations and make recommendations
• Establish and monitor customer service goals
• Conduct tours of banquet facilities, outdoor venues and other areas of the hotel for pre-planning and as operational support for large sales sites
• Set employee standards on group VIP meet & greets upon arrival
• Create an in-house amenity program and policies for gifting group VIPs
• Address guests requests and handle complaints promptly and to their satisfaction
• Provide feedback to guests recommendations and share their ideas with staff and management and include in planning and operations
• Provide personalized service to VIP guests

• Create training plan for initial onboarding and future onboarding
• Build a training step by step guide how to
• Ensure the team delivers Wynn Al Marjan Island's high standards of quality, service, and guest satisfaction
• Provide supervision, direction and leadership to the team to achieve department goals
• Establish quarterly reviews with each team member to discuss progress, goals and areas for growth
• Delegate tasks fairly and equitably among the team and encourage team work
• Develop and share your vision of Catering Sales
• Coach, motivate, counsel and evaluate staff and encourage their participation in decision-making
• Make decisions about staff hiring
• Promote a work environment where employees feel valued, appreciated, involved, equal and safe

• Establish accounting protocols for process of client invoices
• Maintain checks and balances on timely invoices, money owed, payments received and outstanding balances according to contract terms
• Create process though Birch Street and tracking of Purchase Orders, vendor invoices and timely bill payments
• Build relationships and establish discounts with reputable brand aligned vendors for event execution
• New vendor protocol and setup in system with proper background
• Setup Group Master Account process with Group Desk and standards for check in for account activation
• Collaborate with Hotel Group Desk & Accounting on process for close out of group billing folios and final invoices
• Maintain PCI Compliant policies

• Management of all event pricing and system structure within Delphi
• Delphi management of Event Orders for proper setup of check processing, discounting and posting by Banquet team
• Establish Policies & Procedures for Event Order drafting, distribution and change protocols for team implementation
• Collaborate with Banquet team on menus, pricing & upsell opportunities
• Actively up-sell each business opportunity to maximize revenue, profits and market share
• Plan menus, set agendas, handle special VIP requests and coordinate hospitality amenities
• Monitor team adherence to Event Order distribution deadlines
• Coordinate Event Order meetings with Banquets, Setup, Audio Visual and Meeting Concierge teams to review all upcoming events (cadence to be determined)
• Work with Event Concierge team for on floor support
• Oversee Meeting Concierge team performance and customer support satisfaction

• Management and execution of Hotel Sales contracted room blocks
• Collaboration with Revenue Management on changes and additional room block requests
• Establish Passkey usage: build system structure, create policies and procedures, build visual branding with marketing, understand reporting, draft training guide on setup of individual groups
• Develop process with Group Desk for initial rooming list input by cutoff, change management and billing disputes
• Manage team due dates for contract room block cutoffs
• Create weekly Revenue Management meeting to review forecast of incoming groups (60 days out with highlighted peak dates over the next 90 days)
• Build reporting tools for group lists and reports (rooming list, pickup)
• Confirm billing options and protocols for individual group rooms (GPO, Room+Fees, All Charges)

• Bachelor degree or equivalent

• Minimum of 5 years catering event experience in a 5-star hotel

• Excellent knowledge of catering policies & procedures
• Proficient in MS Office, Delphi, Opera and Passkey
• Excellent communication, leadership and management abilities
• Self-motivated, persistent, confident and friendly
• Able to effectively lead and communicate with a multicultural team