General Manager – Supermarket

Job Description

We're Hiring: General Manager – Supermarket Operations | Ethiopia

GM Supermarket is looking for an experienced General Manager to lead the full operations of a growing supermarket business in Ethiopia.

We are looking for a hands-on retail leader who understands how to run a modern supermarket across food, non-food, bakery, fresh produce, butchery, household goods, inventory, merchandising, customer service, and team management.

This is a key leadership role for someone who can take ownership of daily operations, improve store performance, build strong teams, control costs, manage suppliers, and deliver an excellent shopping experience for customers.

Key Responsibilities:

• Oversee full supermarket operations, including food, non-food, bakery, fresh, FMCG, and household categories
• Manage store performance, sales growth, profitability, margins, and operating costs
• Lead department managers and frontline teams to achieve operational targets
• Ensure strong stock control, inventory accuracy, replenishment, shrinkage control, and waste management
• Improve merchandising, product display, pricing discipline, promotions, and customer flow
• Manage supplier relationships, purchasing coordination, and product availability
• Ensure high standards in hygiene, food safety, cleanliness, and customer service
• Develop systems, SOPs, reporting structures, and performance controls
• Train, coach, and hold teams accountable for results
• Work closely with ownership/senior management on business strategy and expansion plans

Ideal Candidate Profile:

• Proven experience as a General Manager, Operations Manager, Store Manager, or Retail Manager in a supermarket, hypermarket, retail chain, FMCG, or similar business
• Strong knowledge of supermarket operations, especially food, non-food, bakery, fresh products, and daily retail execution
• Experience managing large teams and multiple departments
• Strong commercial understanding of sales, margins, stock rotation, wastage, shrinkage, and profitability
• Ability to build structure, enforce discipline, and improve underperforming operations
• Excellent leadership, communication, problem-solving, and decision-making skills
• Experience in Ethiopia or East Africa is an advantage
• Fluency in English is preferred; Amharic or other local language knowledge is an advantage