Manager, Student Services
Job Description
JOB PURPOSE:
Manage, develop and provide leadership to all activities related to student's registration, enrolment, distribution to specialties and companies, counselling through psychological and academic support, extracurricular activities. Includes studying and training period students spend at ATA, OJT, and Al Dhafra to achieve optimal ATA's trainees engagement and performance goals.Liaison with Academic & On the Job Departments, Government entities, and enhanced brand value by effective participation in segmented campaigns as well as regular exercises to identify applicable best practices.
KEY ACCOUNTABILITIES:
Job Specific:
- Provide leadership to ensure that the three sections (Students Registration & Admin, Counselling) set and implement goals which are in line with ATA and ADNOC general strategies and objectives to enhance Trainee experience.
- Work with ATA senior management to lay down ATA polices and strategies in line with ADNOC and its group of companies strategies and requirements for maximizing Trainee retention.
- Monitor trainees daily performance related to attendance, attitude and academic performance as per ATA policies to ensure timely and accurate reporting as well we applicable disciplinary intervention strategies.
- Coordinate with the departments concerned and sections in ADNOC and ATA to identify the annual requirements for new intake trainees, in terms of quantity and discipline, and to meet those requirements in terms of quality.
Generic:
Management
u00B7 Plan and supervise the activities of the personnel and resources of the Department to achieve the Division objectives in an efficient and cost-conscious manner while ensuring implementation of approved operational plans for the Department in line with Division objectives.
u00B7 Develop the knowledge, competencies and innovative spirit in the Department and support the establishment of Personal Development Plans (PDPu2019s), Succession Planning and Talent pipeline within the Department in coordination with the Human Capability Group to continuously develop employees with emphasis on UAE Nationals to meet Emiratization targets.
Budgets and Operational Plans
u00B7 Compile and provide input for preparation of the Division budgets and regularly monitor expenditure against approved the Department budget levels.
u00B7 Investigate, highlight and reconcile any significant variances to ensure effective performance and cost control.
Policies, Systems, Processes & Procedures
u00B7 Lead the implementation of approved Department policies, processes, systems, standards, procedures and internal controls in order to support execution of the Division work programs in line with Company and International standards.
Performance Management
u00B7 Implement the Company Performance Management System for individuals within the Department in accordance with Company approved guidelines and continuously monitor the achievement of the Department KPIs related to the approved Annual Performance Management Contract and the Balanced Score Card.
Organisation Structure and Development
u00B7 Review, develop and recommend the appropriate organisation structure for the Department that will best utilise human capital while proactively incorporating sustainability into the on-going work practices to meet the business objectives.
Innovation and Continuous Improvement
u00B7 Encourage innovation, enhance employee motivation and support initiatives for implementation of Change Management to continuously improve operations and services.
u00B7 Propose improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards in order to define intelligent solutions for issues confronting the Department.
Health, Safety, Environment (HSE) and Sustainability
u00B7 Support the institution of an HSE culture and ensure compliance with relevant HSE policies, procedures, systems & controls and applicable legislation and sustainability guidelines across the Department in line with international standards, best practices and ADNOC Code of Practices.
u00B7 Ensure adequate HSE training and induction for all Department employees to meet HSE standards.
Management Information Systems (MIS) and Reports
u00B7 Prepare all Department MIS and progress reports to provide accurate and timely reports and necessary information to Company Management to effectively manage the business.
COMMUNICATION & WORKING RELATIONSHIP:
Internal:
u00B7 Manager, ADNOC Technical Academy. (SVP)
u00B7 VP, Academic Services.
u00B7 Head, Admission & Registration.
u00B7 Head, Student Consulting. (Campus & OJT)
u00B7 ATA Trainees.
u00B7 Any other Departments as required.
External:
u00B7 ADNOC I-IQ,u00B7 High School Representatives
u00B7 Government Entities
QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:
Minimum Qualification- Bacheloru2019s degree in education, Psychology or Administration.
- 15 years of professional experience with 7 years in managerial position and 8 years in educational counseling or any students environment-related positions.
- Very Good knowledge of English and Arabic. Professional Certifications, Proficiency in Traineesu2019 Information System or other reporting tools.20 years of experience with at least 10 years of Managerial experience