Associate Unit Head

Job Description

Main Duties & Responsibilities:

• Lead, manage, support and motivate the existing sales team to achieve targets, whether general or life insurance, and provide excellent customer service,
• Source and hire sales executives as and when needed.
• Provide or arrange technical training to sales team to enhance insurance product knowledge to improve response to customers
• Assess and utilize technology to increase efficiency and enhance the customers experience
• Develop promotional schemes, advertisement and publicity to increase revenue and enhance the company's brand image.
• Develop marketing strategy and planning including budgets and forecasts. Involve all team members in these as owners.
• Conduct market research, identify and exploit opportunities for new business from new clients or new products, cross and up selling, and get all team members involved.
• Management/administration tasks relating to sales and the sales team including co-ordination with office staff and other managers
• Be fully aware of existing regulations as well as impending revisions. Ensure that all activities comply with CBB regulations and other laws of the Kingdom of Bahrain.
• Develop and maintain strong relationships with suppliers (insurance companies) as well as corporate and retail clients.
• Set up, manage and Monitor customer feedback on preferences and our performance.
• Resolve customer complaints regarding sales and service. Liaise and negotiate with insurance companies for satisfactory resolution of contentious claims. Support team in these matters.
• Source and focus on major clients personally as well as support and encourage team in doing the same.
• Detailed reports on results, achievements, activities of the sales and marketing team, both periodic scheduled as well as unscheduled.

Requirements:

• A Bachelor's Degree in any branch followed by a minimum of Ten years of relevant industry experience at the same level; intimate knowledge of the Bahraini and/or GCC market strongly preferred.
• Professional qualifications in Sales or Marketing or Insurance qualification is plus
• The person must have people management experience and demonstrate the skills of an effective people manager. Direct supervisory experience of staff in these areas is a must.
• Strong Technical Skills in insurance products.
• A proactive approach to market research and client engagement.
• Excellent negotiation skills to close deals successfully.
• interpersonal and customer-facing skills
• Ability to build strong business relations
• Familiarity with business software such as Microsoft Office, Excel, PowerPoint. CRM knowledge is a plus
• The ability to work accurately, with attention to details
• Strong time management skills to ensure multiple tasks simultaneously are completed within compressed timeframes.