Security Supervisor

Job description / Role

Employment: Full Time

Company description

Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

Come as you are & join the 25h tribe.

Job description

• Brief the senior security officers and security officers on the security plan for the hotel including incident response mechanisms and escalation process, in order to enable the identification and mitigation of all risks to guests, colleagues and assets.
• Ensure that the manning roster is kept up to date and accurate and ensure that all positions are covered on a daily basis.
• Ensure training is delivered and implemented to all security officers thus ensuring that the security training plan is delivered as per the agreed guidelines.
• Arrange all the shifts, weekly offs, leaves etc. for all security officers.
• Complete all logbooks, follow up on all outstanding matters from previous shifts; investigate incidents and hand over as required.
• Investigate, if any major complaints are received and report to the Head of Security / Assistant Security Manager.
• Maintain a written log of any untoward incidents or accidents.
• Manage and update the perspective incident reporting system and ensure that all relevant information is passed on to the relevant department and individuals.
• Escalate incidents to the Head of Security / Assistant Security Manager that require further action in a timely manner.
• Keep the Head of Security & Assistant Security Manager informed of any untoward incidents or accidents.
• Regularly patrol duty posts in conjunction with security officers and sign relevant logs as required.
• Conduct regular fire patrols including any construction and refurbishment areas ensuring compliance both by contractors and colleagues and reporting any irregularities.
• Conduct regular patrolling and identify security/fire hazards.
• Establish, monitor, and implement policies and procedures to identify, prioritize and resolve security problems and to ensure the remote monitoring systems are operating efficiently.
• Respond to emergency incidents as and when notified and report back details to the senior management. Manage the security response team should an event develop into an emergency or crisis.
• Respond to emergency needs by contacting local fire, police, or emergency services for assistance.
• Ensure lost & found inquiries are handled efficiently and correctly and any property claimed is returned promptly and in compliance with the lost & found process.
• Promote and maintain a high level of security associate performance, morale, and loss prevention awareness.
• Conduct daily shift briefings for all security officers and assign any specific tasks.
• Responsible for maintaining and monitoring the CCTV system.
• Oversee visitor management system during regular duty hours.
• Defuse potentially hostile situations.
• Rapidly escalate intrusions or other security concerns to security management.
• Maintain inventory of access control and CCTV supplies.
• Respond to alarms, dispatch calls, and document accordingly.
• Maintain the access control system, and issue employee ID.
• Conduct department equipment checks (hand wands, radios, CCTV, etc.).
• Conduct safety inspections in assigned areas and maintain awareness of safety deficiencies while on duty.
• Assist operations management staff on event setup as needed.
• Other responsibilities and duties as assigned by the Head of Security / Assistant Security Manager.

Qualifications

• Security license holder and CCTV operator license.
• Minimum 5-year security guard/officer experience or 2-year senior security officer/assistant or team leader experience.
• Minimum 1-year experience in hospitality security or police or military.
• Good command of verbal and written English. Arabic language or additional foreign languages is a plus.
• Knowledge of firefighting equipment.
• First aid and CPR trained.
• Intermediate proficiency in Microsoft Word, Excel and Outlook.
• Knowledge of handling emergency situations and evacuation.
• Live and practice the hallmarks of the company.
• Ability to operate in various environmental conditions including internal and external.

Additional information

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world.
• Benefit from great offers from our numerous cooperation partners.
• Be part of our hilarious staff parties and much more...

Company Industry: Travel, Hotel & Tourism

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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