Ras al-Khaimah - IntelliMatch Support Engineer
Job description / Role
Employment: Full Time
About Commercial Bank
Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar's economic development by offering a range of personal, business, government, international, and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development.
By joining us, you will be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.
Join us in shaping the future of banking.
Job summary
We are looking for an FIS Intellimatch Support Engineer for Information Technology systems, providing L2 and L3 support for applications mainly on banking operations such as reconciliation systems.
The candidate must possess strong experience and knowledge in particular FIS Intellimatch systems such as building reconciliation processes for Nostro, Cash, and Cards (Recollector, DIM, Admin) and be ready to implement end-to-end reconciliation processes including matching rules, schedules, and task automation.
Key accountabilities and responsibilities- Providing 1st, 2nd, and 3rd level support to banking operations such as reconciliation systems, cheque clearing, and teller systems in terms of upgrades, projects, and business as usual (BAU).
- The applicant must possess strong experience and knowledge in particular FIS Intellimatch systems such as building reconciliation processes (Recollector, Intellimatch, Admin) and be ready to implement end-to-end reconciliation processes including matching rules, schedules, and task automation.
- Develop in-depth knowledge of reconciliation systems through research and testing in order to act as a subject matter expert with the reconciliation team.
- Provide recommendations for continuous improvements.
- Collaborate cross-functionally with data scientists, business users, project managers, and other engineers to achieve elegant solutions.
- Vendor coordination for new developments, issues, and fixes.
- Perform preventive maintenance activities on core applications.
- Ensure continuous knowledge development and participate effectively in knowledge transfer programs.
- Strong capability to help end users and business in reporting to regulatory bodies by providing the necessary reports.
- Support business continuity planning (BCP) and disaster recovery activities.
- Data and server monitoring.
- Extend support for new implementations and projects that include managing projects from the application support side.
Qualifications and experience
Required qualifications:
- Bachelor's degree in Information Technology.
Required experience:
- Relevant experience of a minimum of 5+ years in the banking domain, especially in managing reconciliation systems and mainly supporting FIS DIM.
- Strong knowledge of FIS DIM (formerly Intellimatch) is definitely preferred.
- Experience in .NET.
- Experience in Linux and Windows-based applications.
- Experience with REST and Swagger/OpenAPI.
- Practical experience with SQL in relational databases like Oracle, DB2, or MSSQL Server.
Company Industry: Banking - Corporate
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