Dubai - Therapist

apartmentAl Tayer Group placeDubai calendar_month 

Job description / Role

Employment: Full Time

About us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world's best luxury brands in the fashion, jewellery, home, and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the beauty, home, fashion, and hospitality sectors.

Our brands include Bloomingdale's, Harvey Nichols, Boucheron, Areej, Aveda, and Armani, to name just a few!

Job purpose

To provide a professional range of nail, massage, waxing, and skin care services in line with salon protocols and established industry standards, ensuring an exceptional client experience.

Essential roles and responsibilities
  • Welcome and greet every client in a warm and friendly manner, delivering excellent customer service at all times.
  • Perform a full range of services including:
  • Nail treatments
  • Waxing (Lycon brand knowledge preferred)
  • Massage
  • Facials
  • Lash & brow services
  • Skin treatments
  • Conduct full consultations with clients to identify any health or skin concerns before initiating any services.
  • Assess client needs through appropriate questioning and confidently recommend suitable services and products.
  • Clearly explain each step of the service process to ensure client comfort and confidence.
  • Handle client questions and concerns with professionalism, empathy, and discretion.
  • Manage and escalate client complaints in accordance with company after-sales policies.
  • Adhere to hygiene standards as per municipality requirements and salon protocols.
  • Build lasting client relationships and maintain detailed service records for future reference.
  • Demonstrate knowledge of all products used during treatments and follow brand guidelines to achieve optimal results.
  • Recommend suitable after-care products and additional retail items to enhance service value.
  • Coordinate with reception to optimize appointment scheduling and daily productivity.
  • Maintain client retention through effective rebooking strategies.
  • Promote client referrals to achieve business targets.
  • Uphold personal grooming standards to reflect the professionalism and brand image.
  • Ensure proper sterilization and care of tools and equipment.
  • Maintain cleanliness of treatment room post-service.
  • Promptly report any concerns regarding the skin department or client services to management.
  • Use salon-use products responsibly to support cost control.
  • Attend training sessions and engage in continuous self-learning to stay current with industry practices.
  • Monitor product stock levels daily and inform the manager of required items.
  • Maintain organized and presentable retail display areas; check barcodes and expiry dates.
  • Remove expired or damaged items and notify the manager accordingly.
  • Prepare and manage salon-use item orders as needed.
  • Assist with periodic stocktakes and inventory counts.
  • Perform other duties as assigned.

Job requirements

Education / Certification
  • High school qualification.
  • Industry certification in beauty therapy or related field.
Years of experience
  • Minimum of 2-3 years of experience as a beauty therapist in a salon or spa environment.
  • Practical knowledge and hands-on experience with Lycon waxing products.
  • Up-to-date knowledge of the latest techniques in hair removal and skin care.

About the Company

Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.

Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati.

The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.

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