Guest Relations Officer

Job Description

About the Job

Guest Relation Officer

Job Type: Full-time

Times Inn is a contemporary hospitality brand built around the belief that exceptional stays are created through the right balance of comfort, quality, thoughtful design, and genuine service. Our approach combines the character of Abu Dhabi with modern hospitality standards, creating a distinctive experience for both business and leisure travelers as a 4-star hotel serving corporate and family guests.

The Opportunity

We are seeking a warm and attentive Guest Relation Officer to build strong relationships with guests, ensuring a personalized and memorable stay from arrival to departure.

• Welcome VIP and returning guests, ensuring personalized service throughout their stay
• Handle guest feedback, requests, and complaints with professionalism and care
• Coordinate special guest requests such as celebrations, amenities, or preferences
• Conduct courtesy calls and follow-ups to ensure guest satisfaction
• Liaise with Front Office, Housekeeping, and F&B to fulfill guest needs
• Maintain accurate guest profiles and preference records
• Assist in resolving guest issues to ensure positive outcomes

• Career development opportunities within a growing hospitality group
• A supportive and professional working environment

• 1–2 years of experience in a guest relations or guest-facing hospitality role
• Excellent interpersonal and communication skills
• Warm, guest-focused personality with strong problem-solving ability
• Good command of English (spoken and written); Arabic is an advantage
• Ability to work flexible shifts, including weekends and holidays

Apply in Confidence

If you have a natural gift for making guests feel valued, we invite you to apply and become part of Times Inn.