Senior Waiter Premium Lounge

Job Description

Responsibilities

Key Result Areas:

• Ensure that all our customers and guests receive high standards of service to have an exceptional experience.
• Assist with table service and ensure the dining areas remain clean and organized by promptly clearing dishes to maintain a tidy and inviting

• Follow standard opening and closing procedures to ensure the outlet is properly prepared.
• Comply to the company's established hygiene policies and procedures to maintain proper food and equipment handling standards.
• Attend to customer complaints satisfactorily or seek the assistance of the supervisor to ensure customer satisfaction.
• Report to the Assistant F&B Supervisor about any complain, staff absenteeism or shortage in stocks to ensure timely resolution and smooth

• Assist in maintaining sufficient stock during the entire shift including checking all the received stock to make sure that the same is in

• Ensure tasks such as wiping, cleaning, polishing, organizing, collecting, loading, dispatching and others as assigned by the line manager are

• Apply the Quality Policy and Quality System established in accordance with ISO 9001: 2015 international standards and executes all

responsibilities according to the department work procedures while reflecting EKFC Quality Policy.

Qualifications

Knowledge, Skills & Minimum Experience:

• High school certification (must have)
• Diploma or equivalent qualification (preferred)

• Minimum of 3 years of experience in the hospitality industry.

• Good command in spoken and written English
• Positive and service-oriented attitude
• Good command of customer service skills
• Ability to handle a high-volume service environment
• Strong organizational, multitasking skills and attention to detail.