General Manager - Luxury cafe
Job description / Role
Employment: Full Time
Guildhall is seeking a General Manager for our client, a premium café brand. The ideal candidate will have proven experience in expansion and scaling operations, with a strong understanding of managing high-performing teams, operational excellence, and delivering exceptional customer experiences while maintaining the café’s brand standards and strategic objectives.
Key Responsibilities:- Lead and manage day-to-day café operations (4 locations), including staff supervision, customer service, inventory, and financial management.
- Develop and implement strategies to achieve sales targets, profitability, and business growth.
- Ensure compliance with health, safety, and hygiene standards.
- Recruit, train, and develop staff, fostering a positive and productive workplace culture.
- Monitor and manage inventory, procurement, and vendor relationships to optimize costs.
- Maintain high standards of food and beverage quality and presentation.
- Analyze financial reports, KPIs, and operational metrics to identify areas for improvement.
- Implement marketing and promotional initiatives to drive customer engagement and brand awareness.
- Resolve customer complaints and ensure an exceptional guest experience.
- Collaborate with ownership on long-term business planning and strategy.
Requirements:
- Bachelor’s degree in Hospitality, Business Administration, or related field (preferred).
- Minimum 5–7 years of experience in café, restaurant, or F&B management, with at least 3 years in a senior managerial role.
- Expertise in operational management, P&L ownership, customer satisfaction and KPI monitoring to drive profitability and performance.
- Strong leadership, communication, and organizational skills.
- Knowledge of food and beverage operations, health and safety regulations, and cost management.
- Proven track record in managing multiple café locations and ensuring consistent quality and performance across all stores.
- Understanding of the Saudi and UK markets is highly advantageous.
- Ability to work flexible hours, including weekends and holidays.
- Leadership and team development
- Strategic thinking and business acumen
- Customer-focused mindset
- Financial literacy and budget management
- Problem-solving and decision-making
Company Industry: FMCG / Consumer Goods
About the Company
Guildhall is the most respected HR & Headhunting Consultancy in the MENA Region.
With deep, extensive knowledge of HR & Recruiting in the region, Guildhall has become a trusted partner of choice for candidates and clients. Starting from an exclusive recruitment agency in Dubai - UAE, Guildhall has grown into an elite service with the ability to cover vacancies in across MENA and Asia-pacific.
Offering tailored Career Sessions and an innovative industry-first membership program designed to save money on core services.
Guildhall is the partner of choice.
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