Assistant Manager - Guest Relations
Job description / Role
Employment: Full Time
Summary
At Hyatt Centric Jumeirah Dubai, we are a lifestyle hotel designed for the curious traveler who seeks authentic local experiences. Located in the vibrant neighborhood of La Mer, we connect our guests to the heart of the city. Our team members are bold, personable, and passionate about delivering service that's fresh, dynamic, and centered around our guests' stories.
As assistant manager - guest relations, you will support the front office leadership in delivering personalized and engaging guest experiences. You will oversee VIP arrivals, manage guest preferences, and ensure seamless communication between departments to enhance satisfaction.You'll be the face of the hotel for many of our guests and we're looking for someone who is culturally savvy, proactive, and warm.
- Ensure every guest, especially VIPs and long-stay guests, receives attentive and thoughtful service throughout their stay.
- Supervise daily guest relations operations, ensuring Hyatt Centric brand standards are consistently met.
- Respond swiftly and professionally to guest feedback and concerns, turning challenges into positive experiences.
- Maintain up-to-date guest profiles, preferences, and history using Opera or similar PMS.
- Collaborate with housekeeping, F&B, and other teams to curate memorable touches for special occasions.
- Lead by example and support the development of the guest relations team through coaching and training.
- Liaise with marketing or concierge to promote hotel experiences and local discoveries to guests.
- Represent the hotel at daily briefings and guest satisfaction meetings.
Qualifications
Qualifications & Experience:
- Minimum 2-3 years of front office or guest relations experience in an upscale hotel environment.
- Previous leadership or supervisory experience preferred.
- Hospitality degree or diploma is an asset.
- Strong understanding of luxury service standards and guest experience best practices.
- Friendly, confident, and approachable personality with a high degree of emotional intelligence.
- Strong problem-solving and communication skills.
- Excellent grooming and a polished, professional appearance.
- Detail-oriented with a strong sense of initiative.
- Comfortable working in a multicultural environment and with diverse guest profiles.
- Fluency in English (spoken and written) is essential.
- Proficiency in at least one of the following languages is required: Russian, German, or Spanish.
- Additional language skills are a plus.
About the Company
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962.In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.
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