Room Attendant - Ras al-Khaimah
AccorHotel Ras al-Khaimah
Job description / Role
Employment: Full Time
Company description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement.Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job description
Cleans and maintains areas of responsibility according to set standards and procedures.Replenish guest supplies.
Ensure guests' requests are promptly and courteously met.
Report damage or malfunction in hotel rooms/areas to supervisor.
Maintain equipment in a proper state of cleanliness and repair.
Maintain a section room report as well as a daily productivity report.
Attend daily briefings with supervisor and take on daily assigned tasks.
Report lost and found articles to the housekeeping office immediately.
Handle guest complaints, reporting them to supervisor immediately.
Report unusual behavior/activities in guestrooms, floors/public areas to supervisor.
Record room status in allocated section accurately.
Comply with hotel’s health, safety and hygiene policy.
Adhere to personnel grooming and hygiene standards.
Attend meetings and training sessions as required.
Carry out valet services when required (e.g. delivery of linen, processing laundry orders).
Fully understands the difference in guest levels (VIPs) and room categories.
Must adhere to all lost and found procedures.
Proper follow-up of housekeeping standard operating procedures.
Must comply with all fire evacuation procedures and first aid trainings.
Must comply with Hyde grooming standards.
Attend proper trainings and maintain best conduct at work.
Qualifications- Good organizational skills.
- Good level of engagement with guests.
- Good knowledge of housekeeping operations.
- Secondary education.
- Good housekeeping knowledge.
Company Industry: Travel, Hotel & Tourism
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