Coordinator Freezone Services

Job Description

The role supports smooth, compliant, and efficient day-to-day Freezone operations and client services.

• Prepare and compile documentation for visa-related applications, including new visas, renewals, cancellations, and visa stamping for processing by the Officer/PRO.
• Follow up on assigned visa requests with the PRO and immigration authorities and track application status.
• Compile and organize documentation for residence permits, entry permits, and exit permits for submission to relevant authorities.
• Assist tenants and employees with routine E-channel activation and renewal through the ADAC gateway, escalating non-standard cases when required.
• Prepare documentation for establishment card issuance and renewal.
• Draft and process routine No Objection Certificates (NOCs), employment certificates, and standard service letters using approved templates.
• Respond to routine client inquiries and escalate complex cases to the Officer or Manager.
• Assist in collecting customer feedback and updating it in the online gateway.
• Support daily communication with government representatives and service providers on assigned matters.
• Refer client issues to the relevant internal departments and follow up as directed.
• Maintain accurate records of transactions, applications, and client interactions.
• Enter and update CRM data accurately.
• Adhere to departmental policies, procedures, and service standards.
• Retrieve and provide documentation required for audit activities.
• Compile data and information for reports as requested by the Line Manager.
• Highlight service delays, process gaps, or operational issues encountered during daily activities.
• Participate in training and development initiatives.
• Continuously enhance knowledge of Freezone operations and client services.
• Maintain a safe, clean, and organized work environment.
• Report hazards or unsafe conditions in the workplace.
• Follow health and safety guidelines and promote a safe work environment.
• Perform any other duties assigned by the Line Manager to support divisional objectives.

Requirements and Skills

• High School diploma or equivalent.
• Diploma qualification preferred.

• 1-2 years of experience in a similar administrative, coordination, customer service, or Freezone-related role.

• Customer Focus
• Good Communication Skills
• Problem-Solving Ability
• Safety and Compliance Focus
• Digital Skills
• Attention to Detail
• Record Management and Documentation Skills
• Basic Reporting and Data Entry Skills
• Ability to Handle Multiple Tasks and Meet Deadlines
• Professional Customer Service Orientation