Service Engineer

Company Description

Partnering with leading technology vendors, GCG creates bespoke solutions and services for key industry sectors.

Job Description

We are seeking a skilled Service Engineer to provide dedicated on-site technical support for printing infrastructure and Managed Print Services (MPS). The role is responsible for first-level and basic second-level support, preventive maintenance, incident resolution, and coordination with centralized service teams to ensure optimal device performance, SLA compliance, and customer satisfaction.

• Provide on-site first-level and basic second-level support for printers and MPS environments
• Maintain, troubleshooting, and repair printers and related hardware
• Perform preventive maintenance and routine health checks on printing devices
• Monitor device performance, consumables, and service alerts to ensure uninterrupted operations
• Act as the primary on-site technical point of contact for MPS-related issues
• Escalate complex incidents to senior engineers or vendors and coordinate timely resolution
• Maintain accurate service documentation, incident logs, and asset records
• Support continuous service improvement initiatives and follow standard service procedures

• Diploma in IT, Electronics, or a related field
• Bachelor’s degree in IT, Engineering, or equivalent practical experience

• 3-5 years of experience in printer maintenance, technical support, or service engineering
• Experience supporting Managed Print Services (MPS) in a customer-dedicated or on-site role

Skills & Abilities:

• Strong troubleshooting and problem-solving skills
• Good understanding of printing systems and MPS environments
• Basic knowledge of IT hardware, networks, and system troubleshooting
• Ability to coordinate effectively with internal teams and external vendors
• Strong documentation and reporting skills
• Customer-focused mindset with good communication skills