Guest Relations Coordinator

Job Description

We are passionate about maintaining strong, long-lasting relationships with our clients, and are known for our impeccable service standards and professionalism.

We are seeking a Guest Relations Coordinator to join our award-winning Holiday & Short Term Rentals team. We are looking for someone who is driven, customer focused, able to work well under pressure and can use their own initiative.

Key responsibilities include:

• Managing a portfolio of up to 50 properties (area specific).
• Coordinate any issues faced by the tenants on a daily basis.
• Coordinate check ins and check outs for the guests on a 24 hour basis.
• Schedule all housekeeping requirements.
• Facilitate any maintenance issues with our in-house maintenance team or 3rd party maintenance teams.
• Responsible to maintain a high level of occupancy all year round.
• Carrying out Inventory checks after guests leave the property.
• Answer incoming leads via email, phone and WhatsApp for listings.
• Responding to all enquiries on International platforms.
• Facilitate viewings with clients.
• Track, remind and collect any due rental payments.
• Responsible to return clients security deposits.
• Record all bookings and client's information in our PMS system.

Minimum Requirements:

• Minimum 2 years experience in a similar role.
• Driving license and car is a must.
• Experience in Dubai is essential.
• Experience and knowledge of the Dubai Real Estate market is preferred.
• Strong negotiation and consultative sales skills.
• Proven experience improving customer satisfaction.
• Excellent communication skills, with a high proficiency in English.
• Advanced troubleshooting and multi-tasking skills.