Data Analyst - Consumer Analytics

Job description / Role

Employment: Full Time

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

We are looking for a detail-oriented and data-driven Data Analyst to join our central analytics team. Our team supports multiple brands across the group, delivering insights, reports, and analytics to help brands optimize their strategies and drive business growth.

You will work in a centralized team that partners with brand stakeholders to provide actionable intelligence, ensure data accuracy, and develop custom analytics solutions. This role is ideal for someone with strong analytical skills, a passion for retail, and the ability to work across diverse brands and business needs.

1. Reporting & Dashboarding

• Maintain and enhance standard and brand-specific custom dashboards
• Support the delivery of "self-serve" analytics to brand teams.

1. Customer Insights & Analysis

• Deliver ad-hoc and periodic (monthly, quarterly, yearly) customer insights.
• Analyze customer demographics, product affinities, omnichannel behaviors, and prospect profiles.
• Provide insights to support campaigns, product launches, and key calendar events.

1. Database & Data Quality Management

• Perform data ingestion verification and gap analysis.
• Troubleshoot and resolve data issues in collaboration with IT and data teams.

1. Business Logic & Metrics Implementation

• Assist in implementing business-specific logic, attributes, and metrics in Looker and Salesforce.
• Support custom segmentation, brand-specific attributes, and categorization models.

1. Stakeholder Collaboration

• Participate in monthly review and planning meetings with brands and the omnichannel team.
• Work closely with marketing, CRM, e-commerce, and product teams to align analytics with business objectives.

• Bachelor's degree in Business, Marketing, Data Analytics, or related field.
• 1-2 years of experience in analytics, preferably in retail or e-commerce.
• Strong SQL skills for querying and manipulating datasets.
• Experience with Looker (dashboard creation & data exploration).
• Familiarity with Salesforce Service Cloud and Marketing Cloud .
• Proficiency in Excel/Google Sheets for quick data analysis.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent communication skills for presenting findings to non-technical stakeholders.

• Experience working in a centralized analytics team serving multiple brands.
• Knowledge of omnichannel retail KPIs and customer lifecycle metrics.
• Exposure to segmentation and personalization strategies in retail marketing.

• Salesforce Service Cloud - Customer data management and service tracking.
• Salesforce Marketing Cloud - Campaign tracking and customer journey analysis.
• Looker - Dashboard development, ad-hoc analysis, and self-serve reporting.
• SQL - Data extraction, cleaning, and transformation.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Department OMNI CHANNEL

Company Industry: Retail

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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