Process Excellence Analyst - CX

Job Description

We are looking for a Process Excellence Analyst to analyze, design, document, and continuously improve business processes for our client in Dubai, a large semi-government entity. This role requires strong experience in process improvement, SOP development, and operational excellence to support efficient, compliant, and scalable operations across the organization.

This is a permanent role in the organization and reports to the Process Excellence Lead in the Business Excellence & Transformation department.

Key Responsibilities:

• Analyze end-to-end business processes to identify inefficiencies, bottlenecks, and non-value-added activities
• Develop current-state (AS-IS) and future-state (TO-BE) process maps using standard BPM tools
• Apply Lean, Six Sigma, and continuous improvement methodologies to improve efficiency and standardization
• Establish process KPIs and metrics to measure improvements and ensure sustainability
• Collaborate with business leaders and process owners to drive adoption of process improvements
• Develop and maintain clear, user-friendly Standard Operating Procedures (SOPs), work instructions, and job aids
• Ensure SOPs meet regulatory, compliance, and internal control requirements
• Support SOP rollout through training, walkthroughs, and change enablement activities
• Maintain enterprise process repositories, governance frameworks, and BPM adoption
• Partner with compliance, risk, and audit teams to ensure processes are auditable and aligned with standards
• Present process improvement insights and recommendations to senior management

Knowledge, skills & experience:

• Bachelor's degree in Business, Engineering, Information Systems, or related field; Master's (MBA or MSc in Operational Excellence/Digital Transformation) preferred
• 37 years experience in process excellence, BPM, or operational improvement roles
• Proven experience developing and governing SOPs in complex or regulated environments
• Track record of leading process optimization and digital enablement projects
• Experience in real estate, hospitality, healthcare, finance, manufacturing, consumer goods, or consulting is desirable

Preferred Certifications:

• Lean Six Sigma Green/Black Belt
• Agile/Scrum
• Change management (e.g., Prosci)
• Digital transformation/automation tools (UiPath, Power Automate, Celonis)
• BPM tools (SAP Signavio, ARIS)

Technical & Leadership Skills:

• Strong process improvement methodology knowledge (Lean, Six Sigma, Kaizen)
• Ability to combine digital tools with process thinking to deliver results
• Excellent stakeholder management and cross-functional collaboration
• Analytical, data-driven, and problem-solving mindset
• Skilled in process mining, BI dashboards, workflow automation, or RPA platforms
• Ability to influence and guide executive leadership and regulators
• Strong verbal, written, and presentation skills

Availability: Preference will be given to candidates available immediately or within 30 days.

We are looking for a candidate who can work in the UAE. Please apply with your resume and provide your contact details.

Applications will be reviewed within 7 working days. If your profile fits the requirements, a consultant from Edari will reach out to discuss next steps.