Help Disk specialist

Job Description

BlackStone eIT is seeking a motivated and customer-oriented Help Desk Technician to join our growing team. The ideal candidate will be responsible for providing exceptional technical support to our clients and internal staff, ensuring prompt resolution of issues and maintaining a high level of customer satisfaction.

• Serve as the first point of contact for technical support inquiries via phone, email, or chat
• Troubleshoot hardware and software issues for end-users and provide effective solutions
• Install, configure, and update software and hardware components as needed
• Maintain detailed records of user issues and the resolutions provided, ensuring that documentation is up to date
• Assist in the setup and deployment of new workstations, laptops, and other IT equipment
• Monitor and manage support tickets to ensure timely response and resolution
• Provide guidance and training for users on software and system features
• Escalate complex issues to the appropriate technical teams when necessary
• Stay current on technology trends and best practices to enhance support capabilities

• Associate's degree in Computer Science, Information Technology, or a related field preferred
• 1-3 years of experience in a help desk or technical support role
• Familiarity with operating systems (Windows, macOS, Linux) and common software applications
• Strong troubleshooting skills and ability to think critically
• Excellent verbal and written communication skills
• Ability to manage multiple tasks and prioritize effectively
• Experience with help desk software and ticketing systems is a plus
• Customer service-oriented attitude and problem-solving skills