Senior Restaurant Manager

Job Description

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 79 venues and with presence in 25 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

Known for its theatrical performances, vibrant energy, and glamorous atmosphere, DREAM delivers a one-of-a-kind nightlife dining experience in the heart of Dubai.

Key Responsibilities:

• Manages restaurant&aposs overall activities.
• Lead and inspire the restaurant team to deliver exceptional service and maintain high guest satisfaction
• Oversee all front-of-house operations, staffing, and floor management
• Monitor daily financial performance, cost controls, and P&L targets
• Ensure compliance with health, safety, and sanitation regulations
• Coordinate with marketing, culinary, and events teams to plan promotions and activations
• Recruit, train, and mentor a high-performing service team
• Develop the restaurant overall yearly plan and budget
• Provides senior management with all necessary data and statistics relating to restaurant sales and performance, in order to assist them in their decision-making process
• Observes compliance with Sunset Hospitality Group policies and procedures, as well as governmental laws and regulations
• Provides senior management with all necessary data and statistics relating to restaurant sales and performance, in order to assist them in their decision-making process
• Supervises a daily check up on the smooth performance of all restaurant machinery and equipment
• Maintains safe working conditions for employees and customers; resolves safety concerns quickly
• Follow up on maintenance issues
• Establishes a plan to fulfil the restaurants manpower needs, through retention of current employees, and through communicating recruiting needs to the HR Department
• Suggests salary reviews, proposes personnel actions such as promotions and provides feedback to employees
• Maintains discipline, recommends and administers corrective actions
• Creates a positive atmosphere and healthy work environment
• Provides services that are above and beyond for customer satisfaction and retention
• Handles guest problems and complaints
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
• Ensures corrective action is taken to continuously improve service results
• Develop Action Plan following the Mystery Dinner Feedback programs to identify development and training areas for improvement
• Performs other duties pertinent to this job as assigned.

• BA degree in Business Administration, or Hospitality Degree from a reputable university
• Minimum 3 years of experience in similar positions in a high-volume, upscale & fast-paced restaurant, European/International experience will be highly preferred
• Fluent in English language, French is an asset
• Excellent computer skills, especially in Microsoft Windows applications
• Excellent interpersonal, communications, presentation, and marketing skills
• Outstanding customer service skills & system oriented
• Excellent leadership and motivation skills
• Highly cooperative team spirit & good problem-solving skills
• Flexibility in working hours and a willingness to cover shifts as needed
• Ability to multi-task, organize, and prioritize work