Gym Receptionist (Membership Specialist)

Job description / Role

Employment: Full Time

This role combines excellent customer service with administrative skills to support the smooth operation of our facility.

• Greet and welcome gym members and visitors warmly, providing them with excellent customer service.
• Handle membership inquiries, registrations, renewals, and cancellations with accuracy and professionalism.
• Manage the front desk operations including answering phones, responding to emails, and scheduling appointments.
• Maintain and update membership records and database accurately.
• Promote gym services and membership plans to potential and existing members to boost retention and sales.
• Assist visitors with facility information and guide them through gym orientation if needed.
• Handle cash and process payments for memberships and other services securely.
• Coordinate with gym trainers and management to ensure seamless communication and customer satisfaction.
• Resolve member complaints and issues promptly and escalate when necessary.

Requirements:

• Previous experience in customer service, preferably in a gym or recreational facility environment.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong organizational and administrative skills with attention to detail.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Basic computer proficiency, including MS Office and membership management software.
• Fluency in English is required; knowledge of Arabic is an advantage.
• Positive attitude, problem-solving skills, and a team player mindset.
• Flexibility to work in shifts including weekends and public holidays as required.

About the Company

A leading recreational facilities in UAE.

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