Assistant Manager - Front Office

Job Description

Here, youll be empowered to lead with confidence and care while being your authentic self.

As Assistant Manager Front Office, you will lead our guest-facing operations to ensure every arrival, stay, and departure is warm, seamless, and memorable. Youll support the Front Office Manager in delivering exceptional service, managing the team, and optimizing the guest journey.

• Oversee daily front office operations, including check-in/out, guest inquiries, and VIP arrivals.
• Supervise, coach, and motivate the front office team to deliver Hyatt Centrics service culture.
• Handle escalated guest concerns with professionalism, empathy, and creative problem-solving.
• Collaborate with Housekeeping, Concierge, and other departments for a smooth guest experience.
• Ensure compliance with Hyatt brand standards, policies, and health & safety procedures.
• Monitor room inventory, allocations, and upsell opportunities to maximize revenue.
• Support recruitment, onboarding, and training of new front office colleagues.
• Serve as Duty Manager when required.

At Hyatt Centric Jumeirah Dubai, we live Hyatts purpose to care for people so they can be their best.

Heres How We Bring This To Life

• Opportunities to grow within Hyatts global network
• A team that values diversity and celebrates individuality
• Recognition programs and meaningful team celebrations
• Minimum 23 years experience in Front Office, with at least 1 year in a supervisory or assistant manager role in a hotel.
• Strong leadership skills with the ability to inspire and coach a multicultural team.
• Excellent communication and interpersonal skills; fluency in English is essential, and proficiency in one or more European languages (such as French, German, Spanish, Italian, or Russian) will be highly valued.
• Knowledge of Opera PMS or similar hotel systems.
• Ability to work under pressure while maintaining a positive attitude.
• A passion for hospitality and a genuine desire to create memorable guest experiences